@MTNNG@MTN180 why am I being charged for renewal of 'Weezchat' on my router line 07075112863 without my consent? ₦200 was deducted on 10th for a service I never opted in. I need a refund and an explanation of how this was activated on a data-only SIM. #mtn#refund
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@MTNNG@MTN180, I'm yet to receive my prorated balance of N5,000 to 09034667166 yet you tag my complaint with ticket number 350661166 as resolved? It's over a week now 😔 Please help resolve this. @ConsumersNCC@NgComCommission
I called in last night to make the same complain I had made since 27th July. My complaint was registered and a reference ID was sent. Today afternoon the complaint was tagged as resolved when absolutely nothing has been done.
How do @MTN180 explain this please?
@ConsumersNCC 👀
@ConsumersNCC@MTN180@MTNNG It's been 2 days now and nothing from @MTN180 .
Do you plan to go mute for another month and come back with a new template for me to fill out?
Communicate every stage of your investigation whatsoever I want to know. It's now annoying!😡😡 5,000 #Tinubu#Naira!
@MTNNG@ConsumersNCC@MTN180 Is it not feasible or obtainable to actually deduct 10gig and credit N5000 airtime?
What is the status of the complaint? Are you still investigating?
You have failed to properly communicate the state of things yet you're quick to say "feedback has been shared"
@MTNNG@ConsumersNCC How has the issue been "attended to" and what is the "feedback shared"? It's been a month now and I have not been refunded. Isn't this a hoax?
<Deduct the 10gig credited to 09034667166!
<Credit 09034667166 with N5,000 airtime!
What is the actual challenge @MTN180@MTNNG
@MTN180@ConsumersNCC The request from the very first call was; "take back the data and refund the airtime"
1. Is that out of place? If yes! Please explain with clarity.
2. If no, please take back the data and refund the airtime. Thank you.
@MTN180@ConsumersNCC Hello there, what left the "donor" was N7,500 airtime and not 10GB of data. You are to refund the airtime used in gifting the data and not moved the data from the gifted number to the "donor" as you term it. N1,500 airtime has been refunded already, how do you explain that?