#247CustomerSummit - Twitter Hashtag

over 8 years ago

Panel Discussion: Disruptive Technologies in Customer Engagement featuring Scott Horn [24]https://t.co/UiSJoHKDur Customer Summit #247CustomerSummit #RedefiningCustomerEngagement #customerservice #digitaltransformation #CX #innovation #automation

Aneta_R's tweet photo. Panel Discussion: Disruptive Technologies in Customer Engagement featuring Scott Horn [24]https://t.co/UiSJoHKDur Customer Summit #247CustomerSummit
#RedefiningCustomerEngagement #customerservice #digitaltransformation #CX #innovation #automation https://t.co/ViHflnk30O

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Kate Leggett @kateleggett

over 8 years ago

Explaining intent Intent changes over time use intent to optimize interactions #cx #247customersummit

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Aneta Ranstoller @Aneta_R

over 8 years ago

Kate Leggett, VP and Principal Analyst, on 3 E’s of CX. Every Moment Matters. [24]https://t.co/UiSJoHKDur Customer Summit #247CustomerSummit #RedefiningCustomerEngagement #customerservice #digitaltransformation #CX #innovation #automation

Aneta_R's tweet photo. Kate Leggett, VP and Principal Analyst, on 3 E’s of CX. Every Moment Matters. [24]https://t.co/UiSJoHKDur Customer Summit #247CustomerSummit
#RedefiningCustomerEngagement #customerservice #digitaltransformation #CX #innovation #automation https://t.co/7C9JoRZ1zr

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Jim Madden @puckfel

over 8 years ago

RT @24_7_inc: Consumers will spend $24B on personal virtual assistants that will influence 10% of purchasing decisions in 2018 alone. #247CustomerSummit #CX #AI

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Aneta Ranstoller @Aneta_R

over 8 years ago

[24]https://t.co/UiSJoHKDur on the blended experience. Bots and Agents seamlessly balanced. Customer Summit #247CustomerSummit #RedefiningCustomerEngagement #customerservice #digitaltransformation #CX #innovation #automation

Aneta_R's tweet photo. [24]https://t.co/UiSJoHKDur on the blended experience. Bots and Agents seamlessly balanced. Customer Summit #247CustomerSummit
#RedefiningCustomerEngagement #customerservice #digitaltransformation #CX #innovation #automation https://t.co/Bf61kdsef2

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Kate Leggett @kateleggett

over 8 years ago

Guidelines for #bots from @24_7_inc Respect the customers tine; remember everything, learn from mistakes; leverage humans when needed. #247customersummit #custserv

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Dan Miller @dnm54

over 8 years ago

Fantastic stat from #247customersummit: 15%-20% of digital contacts were handled by chatbots in the last Quarter. Ramesh Kumar, SVP Customer Success

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Aneta Ranstoller @Aneta_R

over 8 years ago

Ramesh Kumar, SVP Customer Success. There are no more dead ends: connected digital journeys drive higher CSAT 24]https://t.co/UiSJoHKDur Customer Summit #247CustomerSummit #RedefiningCustomerEngagement #customerservice #digitaltransformation #CX #innovation #automation

Aneta_R's tweet photo. Ramesh Kumar, SVP Customer Success. There are no more dead ends: connected digital journeys drive higher CSAT
24]https://t.co/UiSJoHKDur Customer Summit #247CustomerSummit
#RedefiningCustomerEngagement #customerservice #digitaltransformation #CX #innovation #automation https://t.co/8ZQ5QDKuXk

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[24]7.ai @247ai

over 8 years ago

CEO @pvkannan opening our annual [24]https://t.co/tyYQfOgLHg Customer Engagement Summit #247CustomerSummit #RedefiningCustomerEngagement #customerservice #digitaltransformation #CX #innovation #automation

247ai's tweet photo. CEO @pvkannan opening our annual [24]https://t.co/tyYQfOgLHg Customer Engagement Summit #247CustomerSummit #RedefiningCustomerEngagement #customerservice
#digitaltransformation #CX #innovation #automation https://t.co/kMHwnvsP0u

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Kate Leggett @kateleggett

over 8 years ago

#247customersummit agent reactions when explaining the benefits of visual communications in the #cctr

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Aneta Ranstoller @Aneta_R

over 8 years ago

[24]https://t.co/UiSJoHKDur Customer Summit #247CustomerSummit Big data for customer experience #RedefiningCustomerEngagement #customerservice #digitaltransformation #CX #innovation

Aneta_R's tweet photo. [24]https://t.co/UiSJoHKDur Customer Summit #247CustomerSummit
Big data for customer experience
#RedefiningCustomerEngagement #customerservice #digitaltransformation #CX #innovation https://t.co/8nsNIyMVef

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Kate Leggett @kateleggett

over 8 years ago

We're at a tipping point in #custserv. You cant keep adding headcount. You have to transform operations using #ai and automation at the core. @forrester says so. @24_7_inc also says this at #247customersummit

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Dan Miller @dnm54

over 8 years ago

#247customersummit @pvkannan welcome message enumerates key #CX considerations: Voice, Human/agents working side-by side

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