Top Tweets for #BrandifyChat
Did you miss #BrandifyChat with @TheRealSJR ? Catch this and more insights on the replay: https://t.co/C9BanrQzRV
cc: @quiteHYPE @HeadToWall if you're chillin, check out the #brandifychat thread in @twitter search https://t.co/OY0RqxQqPU
Q2. The challenge lies in a lack of clear goals/ objectives. Everyone wants to be famous but no one wants a 2 way convo. #brandifychat
Net result - we tracked around £300,000 in extra business from that case study. :) @libertydenied @Mr_McFly #BrandifyChat
Next day - December 24 - we fixed it. They signed the £10 note. They demanded we do a case study. @libertydenied @Mr_McFly #BrandifyChat
They didn't know our software devs were in Australia. We sent off the bug details and went to sleep @libertydenied @Mr_McFly #BrandifyChat
@BrandifyChat We've helped orgs transform culturally by putting focus back where it belongs--on the feedback of customers. #BrandifyChat
They BET US we couldn't fix it the next day. We put actual money on the table, stating we could @libertydenied @Mr_McFly #BrandifyChat
@MV4Success @libertydenied it's amazing how simply listening & doing everything you can to fix a problem will do for a brand.
#BrandifyChat
Back in the day, running one of my software companies, we had an unhappy customer - December 23rd @libertydenied @Mr_McFly #BrandifyChat
Qualitative data, like reviews, surveys, polls - especially those with free text feedback - tell you the customer's story. #BrandifyChat
@libertydenied @Mr_McFly For sure! Turning those brand haters into followers and even ambassadors is key #BrandifyChat #BrandifyChat
@Mr_McFly your biggest hater can become your biggest fan. Even a 3 start review shows room for improvement. #BrandifyChat #socialmediaday
@BrandifyChat A5: Reviews are key in what works or not in ur digital strategy so it can be changed accordingly #BrandifyChat
A5: Reviews are DIRECT feedback. Show appreciation for positive ones & learn from negative ones.
#BrandifyChat
@manishologies yes crazy for sure!! companies don't see the importance of engaging in social conversation #BrandifyChat
@Mr_McFly Which, in part, comes down to the quality of your product/service. But that's a chat for another day. #BrandifyChat
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