Top Tweets for #CITX
Treating citizens as customers isn't always the right thing to do.
✳Here are 7 differences: CitX (Citizen Experience) vs CX (Customer Experience), and why is it important to differentiate it within the public sector?
https://t.co/PJunc81Kyg
#publicsector #citx #cx #localgov
Despite the summer OOOs starting to hit everyone's inboxes, we still have a free local government webinar next week (we will record the session for people currently enjoying their time off).☀
Learn more and join👇
https://t.co/wGMt4diNsV
#failuredemand #citx #localgovernment
Next week we are attending the London #LocalGovCamp for a day of sharing innovation, collaboration, and networking with like-minded individuals working in Local Gov.
Come and say hi if you are around! 👋
https://t.co/0OO4koFNOn
#LocalGovDigital
Great to see everyone at #lgcwales Local Gov Camp and to talk #failuredemand again. Thanks @psfnick for organising! Great sessions from @placecube, @Data_Orchard and @awscloud. Thanks to all the delegates for sharing whats happening in their own organisations. #citx #govmetric
Great sessions from @CliveHumby, @CarolineCarrut8, @CarruthersJacks and other data leaders at @Housemarkltd Data Summit - encouraging to see how the UK #socialhousing sector is moving at pace along the data maturity curve #citx Image: Housemark
Citizens expect governments to provide them the same seamless omnichannel experiences they receive from the world’s top consumer brands – intuitive, frictionless, anticipatory, highly relevant and personalised.
#TechInGov #CX #CitX #ExperienceDesign #DigitalTransformation
Join our #CitX business case forum, where together we will develop a model to quantify the financial ROI of implementing #CitizenExperience improvement programmes in the public sector. https://t.co/0LRd9a7Vxr
ICYMI: We’ve compiled the top five takeaways from @GovMetric Managing Director @NicStreatfeild’s appearance on the @GovXDigital podcast, where he makes a compelling case for why we should be thinking about #CitizenExperience.
https://t.co/L73RzIGbPf #CitX #CX #CustomerFeedback
Treating citizens as consumers risks misunderstanding—and undermining—the wider role of public service in building strong communities. Learn more about our perspective on #CitizenExperience here: https://t.co/S5s4YOySS1
#CustomerFeedback #CitX
In case you missed @GovMetric Managing Director @NicStreatfeild on the @GovXDigital podcast, we’ve compiled our top five takeaways: https://t.co/L73RzIGbPf
#CitX #CX #CustomerFeedback #CitizenExperience
ICYMI:The key to designing user-centered digital services and understanding #CitX is by capturing the #VoiceOfTheCitizen and analysing demand and behavioural data.@cdps_cymru agrees and sets out 7 priorities for #DigitalTransformation of #PublicServices: https://t.co/2p63DAgJQJ
We help organisations like @WokinghamBC use citizen feedback to improve public sector services. #SeamlessDigitalExperience #CitX
Learn more: https://t.co/ywUS7pYXPh
Improving the victim experience starts with understanding it. We enable police forces to capture and take action on victim feedback. #CitX
Learn more: https://t.co/OUAEufVwFd
As citizens, we need to start thinking of ourselves as the ‘shareholders’ of public services: people who are passionate about making services—and society— better, who are ready to engage and challenge and hold our providers to account. Learn more: https://t.co/jx0tLR1MvP #CitX
Huge potential efficiency gains from bettering public sector websites says @cdps_cymru.
Understanding #CitX by capturing the #VoiceOfTheCitizen and analysing demand and behavioural data will be key to designing successful user-centered digital services. https://t.co/2p63DAgJQJ
Check out @GovMetric Managing Director @NicStreatfeild as he discusses the value of organisations delivering #PublicServices well with Tim Coulthard in the latest episode of The Government Transformation @GovXDigital Show. #CitizenExperience #CitX https://t.co/EdEZmc2Ir4
Meet @GovMetric Managing Director @NicStreatfeild as he discusses the differences between #CitX and #CX in the latest episode of The #GovernmentTransformation @GovXDigital Show. https://t.co/EdEZmc2Ir4
We are kicking off a project that is free to join - where we are looking to bring together transformation, #CX and customer insight managers to build the #CitX #BusinessCase so that organisations can learn from each other. Join us: https://t.co/0LRd9a7nHT
Join @GovMetric Managing Director @nicstreatfeild and Tim Coulthard in the latest episode of The @GovXDigital Show for a deep dive into the challenges and opportunities around #CitizenExperience. https://t.co/T6EJcH38nv
#CustomerExperience
#CitX
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