Top Tweets for #CXMatrixLaunch
This is so so true. It is easy to only focus on external customer satisfaction however the internal customers are ground zero to truly sustainable great customer experiences #CXMatrixLaunch
It was such an honor to host your team. We achieve so much more when we work together. Cheers @GeoPoll #CXMatrixLaunch
GeoPoll is pleased to be at the #ICXBreakfast in Nairobi for the #CXMatrixLaunch! Being providers of bespoke customer satisfaction tracking across the world, we can't wait to see the CX Matrix in action, unifying #CX reporting and wholesomely improving customer experience.
With Angela Amach of @icx_kenya during the #CXMatrixLaunch, one of it's kind in KE. Launched today at Movenpick Hotel and Residences Nairobi.
Congratulations @ABOKROSE on being a @BrandLoveCxP #Certified #CustomerJourneyArchitect
@icx_kenya
@BrighterMonKE
#ICXBreakfast #CXMatrixLaunch
Ready to take on the #CX challenge. Thank you @icx_kenya @BrandLoveCxP #CXMatrixLaunch #ICXBreakfast
As always. A pleasure to meet with CX Practitioners
@CGathuru @katileCherio @Sheila_Bundi
@icx_kenya #CXMatrixLaunch
3/3 #CX Week Innovation Awards: This
pillar evaluates the most creative, impactful and
transformational customer engagement initiative
during customer experience week.
#CXMatrixLaunch #ICXBreakfast
2/3 CX Value Addition, whose focus is to highlight, spotlight and evaluate how organizations meet their customer needs and add value to CX through technology, call/contact center as well as
sustainable and responsive community based programs. #CXMatrixLaunch #ICXBreakfast
We congratulate @SteveGMbuthia - Board Member, ICX Kenya, now a certified #CX journey architect.
#CXMatrixLaunch #ICXBreakfast
@ckathu of @CA_Kenya, we congratulate you for achieving this great milestone. #CXMatrixLaunch #ICXBreakfast
We congratulate Loise Mboo, Board member ICX Kenya for taking the CJM Masterclass. #CXMatrixLaunch #ICXBreakfast
Congratulations #CX professionals, now you are adorned with a new title - #CX journey Architects #CXMatrixLaunch #ICXBreakfast
Congrats @ABOKROSE , Head of CX at @BrighterMonKE and all the other CJM Masterclass Candidates c/o @icx_kenya π
Taking #CX to the next level!
#cxmatrixlaunch
The matrix has been founded on 3 pillars;
1/3. #CX Fundamentals, this covers the core tenets of CX that include #CXStrategy, Turn-Around Time, Product/Service Alignment to Customer Needs, Complaint Resolution and Customer Communication Strategy. #CXMatrixLaunch #ICXBreakfast
This #CXMatrix has been designed as a standards and audit framework toolkit to help organizations review their strategy, business processes, service chain and customer inclusion strategy.
#CXMatrixLaunch #ICXBreakfast
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