Top Tweets for #CXTweetChat
TODAY ‒ Register and attend live or *on-demand*. Join speakers from @Unbabel, @trivago, and @Concentrix and learn how the various ways acting with authenticity can make or break the #CustomerExperience. https://t.co/rDyWrEHKbf
#cx #cxchat #cxtweetchat
@jtwatkin @CustomerIsFirst @jennysuedempsey @justinmrobbins @djksar @LeslieO @stacysherman @RussLoL @esmancuso @rkirubi @mikeaoki @drumondmary @globaldenton 1: participating in @stephaniethum’s #CXTweetchat today. Lovely insights shared re CX and B2B commerce. 2: splashing around in the pool with my 8 month old son. Those baby laughs are liquid sunshine and pure joy. #CXQOTD
Start with the buyer. Keep the experience as simple as possible. Listen keenly to improve. Replace NO with "Let me think about it". Make regular, incremental changes. Be happy, and make customers happy. Take care of the community. #CXTweetChat
Such rich conversation today about #B2B Commerce. Good to see many of you out there chiming in. #cxtweetchat.
Every year forward will present a new set of unique and accelerated challenges. Every company has been disrupted because each human has been impacted. Every companies with a focus on customer centricity needs to remember we are all people. #cxtweetchat
👏👏👏👏 Thank you for a wonderful "First Friday" #CXTweetchat treat @SAP_CX @TheBookOfLisa @ratul @dysonology @mheiligman! Well done, friends! Have a great weekend! #CX #CustomerExperience
I think brands should think along 3 axes: complexity, scale, expectations. So long as the businesses knows the risks, costs, and rewards along these axes for each initiative, there should be enough visibility to cruise forward into the future! #CXTweetChat
Comparisons aside, I hope 2021 is not "unprecedented" in the same or worse sense as 2020. We've learnt a lot but there's a lot of hard work that needs to be done to bounce back well. Wisdom alone won't cut it! #CXTweetChat
@thatcxguytweets Oooh... that is interesting. There are a number of brands that I am loyal to but for non-direct reasons, which are probably not on their marketing/CX teams radar. Hadn't considered this before but would be amazing for brands to know. #cxtweetchat
#CXTweetchat
We may be coming up for air now + may be feeling like 2021 won't be as "unprecedented" as 2020. But I think once 2021 is behind us we will see it as a major milestone year in business. Will it be a renaissance year? Maybe. #CX
Collect what the brand truly needs to enhance the experience. Keep it all safe. Delete it after you've outgrown its original use. There is such a thing as too much data. It's dangerous, attracts miscreants & tempts monetization via ads. All of those are challenges! #CXTweetChat
Brands who are challenged with a legacy mindset to their IT infrastructure, #CX approach, and their ability to balance consumer data privacy and personalization will be passed by those brands who truly embrace a customer centric approach. #cxtweetchat
@heresjohnnie Welcome, John! Thanks for being here. today. #cxtweetchat - that. is. spot-on! And ever more relevant today.
@SAP_CX Selling and closing the sale is easy - the rest of the chain need equal weighting. A lost customer happens after a sale, when you've already taken their money. Don't let that happen. #cxtweetchat
@thatcxguytweets Love this! To challenge ourselves to see blind spots in our journey mappings/designs we ask:
"Imagine you're a customer and you're calling to complain, what are you complaining about?"
Can really help identify misalignment in the journey for unanticipated use-cases #CXTweetChat
Yes! Take the paranoid seriously, for they see something concerning that other people totally missed/ignored! #CXTweetChat
Yes! I love reusable packaging a lot more than luxurious or fancy packaging. I also end up buying more from the brand and referring the brand. These are things that so many brands never imagine as factors that drive loyalty! #CXTweetChat
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