Top Tweets for #CallDesign
#CallDesign is heading to Brisbane for #Auscontact National Conference 2026 on 29–30 April.
Looking forward to fresh ideas, industry insight and great conversations on customer experience, workforce optimisation and contact centre strategy.
https://t.co/GJ9dFymFzV
#CX
Struggling to staff every channel, every hour?
https://t.co/sExu4Khivz helps extend coverage, support after-hours and handle low-volume queues, so human teams can focus where they matter most.
Learn more: https://t.co/lemp4QLC2P
#CallDAI #CallDesign
Performance management software is more than reports. With one dashboard for KPIs and trends, agents see progress in real time and leaders coach smarter.
Read more: https://t.co/ZQRpbyjS0A
#PerformanceManagement #CallDesign
Firefighting is not #workforcemanagement.
If your days are spent reacting to call spikes and last-minute roster changes, it’s time to rebuild your foundations. In ONE WEEK, our next Workforce Management kicks off – don’t miss out!
https://t.co/NmsXWmQdMJ
#CallDesign
When you hear “employee monitoring”, you picture surveillance.
Used well, @ProHance_net helps leaders understand work, reduce friction and protect wellbeing in back-office teams.
https://t.co/18GZNHRmM8
#ProHance #CallDesign #WFM
Psychosocial health is no longer a “nice to have” – it’s a legal requirement.
New regulations mean contact centres must actively manage risks like high work demands, poor control and inadequate support.
Read more: https://t.co/gCjsZbo9h8
#CallDesign #WFM
Learn #WFM fundamentals in just three days. Build skills in forecasting, scheduling and real-time management with #CallDesign’s Workforce Management Essentials Course. Start strong, grow confident.
Register: https://t.co/UX83EWgLXu
Smarter leadership starts here.
Our self-paced #WFM for Team Leaders course blends micro-learns, social challenges and live workshops to build confident, practical leaders.
Register: https://t.co/2B6C3DCIRo
#CallDesign
Two weeks to go!
Give your team leaders the WFM skills they need. This practical course demystifies Workforce Management and helps leaders make smarter daily decisions - no experience needed.
Limited spots:https://t.co/phaRXfiNM8
#WFM #CallDesign
Exciting news from Call Design!
We’ve secured a major multi-year workforce management agreement with a leading Asia-Pacific aviation organisation.
Read the full story: https://t.co/mSaOGM7LqF
#Aviation #WFM #CallDesign
#WoWConference 2025 is set to inspire!
Meet the leaders shaping the future of #workforcemanagement, customer experience and operational strategy.
See the full line-up: https://t.co/vCDgGDD321
Secure your spot for only $595: https://t.co/o5WqMLWuLR
#CallDesign
Contact centres can’t press pause.
https://t.co/sExu4KgKG1 scales support on demand, handling volume spikes, covering sick leave and improving CX without burning out your team.
Book a demo: https://t.co/lemp4QL4dh
#ContactCentre #AI #CallDesign
#RealTimeAnalysts are the backbone of contact centre performance yet often overlooked.
Discover how to strengthen your RTA team, reduce turnover and drive results in FY26.
https://t.co/ZXuvJeinwz
#CallDesign
Our #WFM for Team Leaders course helps optimise staffing and performance with real-world skills.
Starts 12 June. Sign up: https://t.co/Mqu798nU4X
#WorkforceManagement #CallDesign
Great teams start with great leaders. Learn workforce management fundamentals, optimise staffing and make smarter decisions with our Team Leaders WFM Course.
Starts 17 April. Sign up: https://t.co/nW2hrK9H83
#WorkforceManagement #CallDesign
Discover how ProHance's turn-key backoffice optimisation can improve your productivity and employee well-being. From workload balancing to compliance, it’s a perfect fit for contact centres: https://t.co/FACUPeMu9P
#workforce #contactcentres #efficiency #calldesign
Simplify your workforce management with Call Design's API services. Seamlessly connect our partner platforms for a unified system. Streamline operations and improve accuracy: https://t.co/FACUPeMu9P
#contactcentres #calldesign #wfm #workforce #integration
Boost agent motivation with gamification. Call Design integrates engaging gaming elements into training, improving efficiency and customer service quality.
Upgrade your contact centre with us: https://t.co/wB0kK4ANpA
#contactcentres #calldesign #workforce #gamification #cx
Want to reduce your workload? Here are 7 ways Intelligent Automation from Intradiem makes life easier if you are a scheduler or team leader.
Learn more: https://t.co/xPzDAXWvXF
#WorkforceManagement #Automation #Intradiem #Efficiency #CallDesign
Call Design is celebrating 25 years!
Thank you to our clients, partners and team for being part of our journey. Here’s to many more!
#25YearsStrong #CallDesign #Anniversary
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