Top Tweets for #Ccaas
Put AI voice agents on the same plan as people: forecast volume together, schedule together, sample QA together, score on one card, and name the owner. One system. Clear accountability. #CloudTelephony #CCaaS
Conversation intelligence brings real-time insight to agents, supervisors, and executives.
Read the full blog to learn how to close the gap between automation and insight 👇
https://t.co/KGBduSXJV5
#CCaaS #ConversationIntelligence #AI #CXDO $CXDO
9 घंटे की ड्यूटी का प्रावधान है, तो लोको पायलटों से उससे ज्यादा ड्यूटी क्यों?
उत्तर रेलवे की GM-PNM बैठक में मैंने लोको पायलटों के लंबे ड्यूटी आवर्स का मुद्दा पूरी मजबूती से उठाया और रेलवे प्रशासन को स्पष्ट रूप से याद दिलाया कि ड्यूटी के 9 घंटे के निर्धारित प्रावधान का पालन होना चाहिए—इससे अधिक ड्यूटी नहीं ली जानी चाहिए।
@RailMinIndia कल 2 अक्टूबर के इस महान दिन में @AshwiniVaishnaw जी CEN 08/2024 लेवल 1 अंतर्गत #CCAAs का रिजल्ट देकर समस्त अभ्यर्थियों को जो सालों से इंतज़ार कर रहे हैं उन्हें #महात्मागांधी जी जयंती में एक उपहार स्वरूप दिया जाए।
#RailwayGroupDCCAAResult
@ShivaGopalMish1 Sir, CEN 08/2024 level 1 अंतर्गत #CCAAs का परिणाम नहीं आ रहा सर, हमारी मदद कीजिये सर, साल बीतते जा रहे हैं हमें सीबीटी रिजल्ट में यह तक नहीं बताया गया कि आपको #CCAAs तहत DV के लिए लिया गया है या नहीं हम लोग रेल एक्ट अप्रेंटिस हैं सर बहुत लंबा इंतजार हो गया है 🙏आप संज्ञान लें 😭
CCaaS is the baseline. AI is the multiplier. Risk is the limiter.
2026 contact centres will be defined by how well they balance all three. ⚖️
Read more: https://t.co/hujUeywpdI
#CX #AI #CCaaS #ContactCentre
One stale voice prompt can break trust. Tag every IVR/announcement version, detect stale copies, verify propagation across every edge, queue, and tenant, and retain rollback evidence. #CloudTelephony #CCaaS #CloudOps
A disposition is an operational decision, not a dropdown. Define each choice, require evidence, assign ownership, and retire ambiguity. Make every call outcome reflect what actually happened. #CloudTelephony #CCaaS
📞 TNS's Mike Schinnerer on CVTV on what the 2026 VSA win for CCaaS means for TNS, its partners and the businesses rebuilding trust in the voice channel. Five billion branded calls and counting.
🎥 https://t.co/23DnWSyu0S
#VSA2026 #CCaaS #BrandedCalling
Assign a bridge owner. Expire stale access codes. Separate internal and guest entry. Test moderator controls. Review unexpected participants. Clean conference access keeps calls secure. #CloudTelephony #CCaaS
It's almost Q4. Is your CX primed for the busy season?
Peak spikes break integration seams—API timeouts, dropped context, and clunky wrap-ups. Don't wait for an outage.
Book a Covington Contact Center Health Check: [email protected] #CX #CCaaS #TechOps #SinchPartner
Thanks @AWS_Partners for naming ZIWO Rising Star Partner of the Year (Technology) – MENAT! Proud to help #AWS customers across MENA deliver better customer conversations.
#ZIWO #CCaaS
tcrawford: Next up... customer panel w/ @Truconnect, @AdviaCU and homecare homebase.
What draws them to @Five9 and continues to inspire them about Five9? Their partnership and showing up.
#CIO #CMO #CX #CCaaS #Five9AnalystSummit #CXNation
Next up... customer panel w/ @Truconnect, @AdviaCU and homecare homebase.
What draws them to @Five9 and continues to inspire them about Five9? Their partnership and showing up.
#CIO #CMO #CX #CCaaS #Five9AnalystSummit #CXNation
Not sure which CCaaS platform is right for your business?
We ranked 9 of the top cloud contact center providers by what each one is recognized for in our new guide. Read it here: https://t.co/d455VNCWRD
#CommQuotes #ContactCenter #CCaaS #CustomerExperience #CX #AI
TriBeam partnered with 3CLogic to transform their contact center operations by deeply integrating Voice AI into their ServiceNow environment.
Read the full case study: https://t.co/6JkBxx4EX7
#VoiceAI #ServiceNow #ContactCenter #CustomerExperience #CCaaS #DigitalTransformation
67% of consumers are bringing a wider range of questions to AI-powered support than they used to.
Explore why volume is rising, how roles are shifting, and what to prepare for next: https://t.co/dQm9qJJG2g
#CCaaS #CustomerSupport #CustomerExperience #CXDO $CXDO
CCaaS Market Outlook: Technology Trends, Innovation, and Emerging Opportunities
https://t.co/LHgPyQNEve
https://t.co/R9ZfBUFbJ8
#CCaaS #ContactCenterAsAService #CloudContactCenter #CustomerExperience
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