Talkdesk

Customer Experience. Automated.

[Talkdesk @Talkdesk]

The best CX technology empowers in-house experts to design and deploy solutions themselves, and Talkdesk CXA helped Serta Simmons do just that!

Help us celebrate Serta Simmons Bedding’s success by casting your vote for our partnership in the VIP Awards:

https://t.co/uRB3Vlwcj9

[Talkdesk @Talkdesk]

31% of retail leaders admit their AI tools have taken incorrect actions on customers' behalf in the past year, based on our holiday AI survey.

Learn how to prepare your CX strategy for the holiday rush without causing your customers stress:

https://t.co/RNFlQxGB5U

[Talkdesk @Talkdesk]

Want a deep dive into Talkdesk tech? 🚀

Check out our new YouTube playlist!

Our engineers share demos, releases, & behind-the-scenes updates to help your organization drive maximum operational efficiency via the link below:

https://t.co/JtDk6Gkc6y

#YouTube #Talkdesk #CX #AI

[Talkdesk @Talkdesk]

AI strategy in CX requires balancing innovation and governance.

The IDC MarketScape: Worldwide Agentic Contact Center-as-a-Service Platforms 2026 Vendor Assessment highlights Talkdesk’s strength in this area.

Download your complimentary report excerpt:

https://t.co/i6k3PYKhdE

[Talkdesk @Talkdesk]

Congratulations to Municipal Credit Union, our Modernization Maverick winner during the 2026 CX Innovators Awards!

Read their transformation story via the link below:

https://t.co/cAb3VCKW5r

#CXInnovators #CXInnovatorsAwards #MCU #MunicipalCreditUnion #Talkdesk #CX #AI #CXA

[Talkdesk @Talkdesk]

Talkdesk is heading to Florida for the Phocuswright Conference to bring you the next generation of travel and hospitality customer experience!

Click the link below to learn about the conference and schedule a strategy session with our team of experts:

https://t.co/YMGHwLPvr8

[Talkdesk @Talkdesk]

Gartner has released the 2026 Magic Quadrant™ for CCaaS, positioning Talkdesk in the Leaders quadrant once again!

We believe this highlights our Completeness of Vision and Ability to Execute.

Access the report via the link below:

https://t.co/MFVP9uhC8f

#Gartner #GartnerMQ

[Talkdesk @Talkdesk]

Congrats to Humann on earning an Honorable Mention for AI Agent of the Year at the 2026 CX Innovators Awards!

Humann launched Hannah, an AI agent built with Talkdesk to give customers consultative guidance 24/7.

Meet Hannah and read the Humann story:

https://t.co/3PK0VVxooY

[Talkdesk @Talkdesk]

🇪🇸✨That’s a wrap on an incredible EMEA Customer Advisory Board!

To our CAB members: thank you for your feedback, partnership, and commitment to excellence.

💜 The best is yet to come!

Read how our customers are transforming their CX below:

https://t.co/7xCcIReKA6

[Talkdesk @Talkdesk]

Curious why enterprise organizations rate Talkdesk five stars?

Evaluation & Contracting: ⭐ ⭐ ⭐ ⭐ ⭐

Integration & Deployment: ⭐ ⭐ ⭐ ⭐ ⭐

Service & Support: ⭐ ⭐ ⭐ ⭐ ⭐

Product Capabilities: ⭐ ⭐ ⭐ ⭐ ⭐

Check out the full review:

https://t.co/GdhTmaMwiM

[Talkdesk @Talkdesk]

Congrats to Serta on its recognition in the 2026 CX Innovators Awards!

Instead of hiring engineers, Serta empowered its own CX team to design and deploy conversational AI using Talkdesk.

See how they turned CX professionals into AI innovators:

https://t.co/2ImKlFPMw4

[Talkdesk @Talkdesk]

We believe great CX is built on a foundation of trust & innovation, & with that in mind, we’re proud to announce that Talkdesk & Serta Simmons have been nominated for the VIP Awards in the Best Long-Standing Partnership category.

Please vote for us:

https://t.co/FVxdYqgZzM

[Talkdesk @Talkdesk]

Congratulations to Gant Travel for being recognized as an Innovator of the Year Honorable Mention!

Gant brought voice, chat, SMS, and email together on Talkdesk to build a uniquely better traveler journey.

Read their full story via the link below:

https://t.co/xwNUiaK1Lx

[Talkdesk @Talkdesk]

Congratulations to WSECU on winning the Hybrid Workforce Leader award at the 2026 CX Innovators Awards!

WSECU paired 125 frontline agents with Ava, their Talkdesk AI agent, to provide fast, seamless member service.

See their hybrid workforce story:

https://t.co/hSmmpiE3J0

[Talkdesk @Talkdesk]

We are listening and learning in Marbella.

This week, the Talkdesk Fall EMEA CAB brings regional leaders together to exchange ideas and share honest feedback that directly shapes our upcoming product innovations.

Check them out via the link below:

https://t.co/BMyzMtQ844

[Talkdesk @Talkdesk]

🎙️ Shauna Geraghty recently joined The Digital Executive podcast to explain how AI is changing the relationship between people and technology.

🎧 Listen to the full conversation via the link below:

https://t.co/Ywk4mRcbs2

[Talkdesk @Talkdesk]

🎄 While 74% of shoppers plan to use AI assistants to find killer holiday deals, only 15% would let AI make a purchase on their behalf.

🔗 Read our report to learn how you can bridge the trust gap & scale your customer experience automation responsibly:

https://t.co/O3q6Eb7K2v

[Talkdesk @Talkdesk]

Our report, "The State of Customer Experience Automation in EMEA," reveals that AI is transforming CX in EMEA… but not for all.

Read the report to benchmark your readiness and discover how to build the operational foundations that deliver AI outcomes:

https://t.co/VFHjTkqBEl

[Talkdesk @Talkdesk]

🏆 Congratulations to Securityplus Federal Credit Union on winning the 2026 CX Innovators Rookie of the Year award!

In less than 12 months, Securityplus completely reshaped its contact center operations.

Read the full customer story below:

https://t.co/k7TFjH3ioV

#CX #AI #CXA

[Talkdesk @Talkdesk]

How safe does AI need to be before enterprises can trust it?

According to our VP of AI, agent governance is key to building that trust.

Read the blog below to discover how Pedro Andrade advises enterprise organizations to scale AI deployments safely:

https://t.co/oT550ps8eb