Tiago Paiva

Founder @talkdesk

[Munil Shah @munilsh]

Get full traceability (workflow, agent, component, channel, version) in one place with the evolution of our AI Conversation Markers report; now unifying Autopilot and AI Agent Interactions. Before this, if something went wrong mid-conversation, pinpointing where and why meant digging across disconnected views. This means faster debugging, cleaner audits, and the confidence to keep expanding your AI coverage without flying blind.

[Munil Shah @munilsh]

We have rolled out a major upgrade to the @Talkdesk Knowledge Management platform. Our internal benchmark shows significant improvement to the quality and reliability of answers provided by Talkdesk Autopilot and Copilot.

Documents up to 50 MB now index end-to-end. Tables (SLA matrices, policy grids, product specs) are fully searchable across keyword, semantic, and RAG. Every connector (internal or external) runs through the same modern pipeline. When Copilot or Autopilot surfaces an answer, you can trust it's drawing from your complete knowledge base, not a partial slice of it.

[Munil Shah @munilsh]

One of the biggest gaps we see in the market today is that teams are deploying AI agents without a rigorous way to evaluate behavior, reliability, tool usage, and customer outcomes at scale.

Nan Zhao from our AI Engineering team wrote a blog explaining how @Talkdesk's latest release for AI Agent Evaluation approaches this problem — from realistic datasets and multi-turn simulations to guardrails, regression testing, and operational metrics that go beyond simple “deflection” rates.

We believe it’s among the best AI Agent Eval tools in the market. As AI agents become core to customer experience, evaluation becomes the foundation for trust.

Read more: https://t.co/evF8Sp3xTt

[Sheila McGee-Smith @McGeeSmith]

Breaking! @Talkdesk launches new #GenerativeAI features aiming to make AI more responsible, accurate, and accessible in the #contactcenter. Customers using Talkdesk #AI include @jkmoving and BPO @Humach. @ChristieBlake @CharanyaKannan More soon @NoJitter. https://t.co/efG4Rgflb7

[Tiago Paiva @TTPaiva]

@snorkel42 @Talkdesk Can you email me at tiago at talkdesk so we can look into your account? Thank you.

[Talkdesk @Talkdesk]

🚨 Breaking news: The 2022 Gartner® Magic Quadrant™ for #CCaaS just published and Talkdesk has again been named a Leader! Tune in on Aug. 25 to get your copy.

[Talkdesk @Talkdesk]

We're excited to announce that Tom Reilly has joined the Talkdesk Board of Directors. A transformational leader with deep expertise in driving execution, learn more about Reilly's appointment here: https://t.co/It736CYaBy

[Kathie Johnson @johnsonkathiec]

So fun to win the cloud based CX Solution of the year at #CCWVegas. Huge kudos to @CharanyaKannan and her entire team who build the best solutions in the industry!

[Zeus Kerravala @zkerravala]

That’s a lot of applications that run on ⁦@awscloud⁩. Shout outs to ⁦@Zoom⁩ ⁦@Talkdesk⁩ @vonage and more #reinvent21

[Jason ✨👾SaaStr.Ai✨ Lemkin @jasonlk]

Wow Congrats to @TTPaiva @Talkdesk on crossing 2,000 employees!!

From 5 in 2014, and 1 in U.S.

[Zeus Kerravala @zkerravala]

Today at #EC21, @Talkdesk announces its adding #UC to its #CCaaS platform. Check out Talkdesk phone.
@nojitter @carlosncano1 @TTPaiva @ChristieBlake

https://t.co/zfIr8ah7Vc

[Talkdesk @Talkdesk]

It's been quite a week at Talkdesk
💰Series D funding and tripling our valuation to $10B
🙋‍♀️Announced our new CFO; 50% of executive leadership team is now made up of women
☁️Made #17 on Forbes Cloud 100
🥇Once again a Leader in the 2021 Gartner Magic Quadrant for #CCaaS
@Nasdaq

[Talkdesk @Talkdesk]

https://t.co/CzjqBn1Wve

[Josh Stein @JoshSteinVC]

Big day for @Talkdesk with new CFO and new funding. Excited to see the next chapter in this epic journey. Congrats to @TTPaiva and the Talkdesk team! #Cloud100 #gocloud

[Techmeme @Techmeme]

Talkdesk, which provides cloud-based call center software, raises $230M Series D at a $10B valuation, following $143M Series C at a $3B valuation from last July (@christinemhall / TechCrunch)

https://t.co/TvnEsGDozG
https://t.co/nJlT2g6245

[VentureBeat @VentureBeat]

Call center automation platform Talkdesk picks up $230M https://t.co/LH80s4VNuQ by @Kyle_L_Wiggers

[Zeus Kerravala @zkerravala]

#CCaaS provider @Talkdesk hits $10B in valuation, closes series D, hires Sydney Carey to be its first #CFO, is #17 on @forbes #Cloud 100 and remains MQ leader... Congrats @TTPaiva and team
@nojitter @ChristieBlake @carlosncano1

https://t.co/q0n4S7xNyb

[Talkdesk @Talkdesk]

Welcoming Sydney Carey as CFO! 👋
“I’m proud to join Talkdesk at this pivotal moment in the company’s journey. I join a stellar Talkdesk executive team, and I’m eager to work alongside each of these leaders to take the company into its next decade of transformational growth.”

[Talkdesk @Talkdesk]

.@Forbes recognizes Talkdesk on #Cloud100 for third consecutive year, up 36 spots to #17 in 2021. 🎉🍾🥂 https://t.co/736V5ytwHK

[Josh Stein @JoshSteinVC]

Congratulations to the teams at @Talkdesk (#17), @LaunchDarkly (#47) and @Sisense (#81) on being named to the 2021 @cloud100 list! 💪🏻
https://t.co/txpvo7uRdJ