Top Tweets for #DigitalCXSupport

over 7 years ago

@polinemwangi @KiruthuLucy @jumaf3 @VictorMochere @ItsBravin @CGathuru @etooo254 @KinyanBoy Out of experience, running a counter hashtag with influencers just to "fight" back is always dead on arrival. Handle the issue offline, then close the matter on social TL with a "we have responded to the issue and concluded amicably" without any further details #DigitalCXSupport

Pauline Mwangi @polinemwangi

over 7 years ago

@icx_kenya @KiruthuLucy @CGathuru @jumaf3 @etooo254 @KinyanBoy @LinNJERI @puritykanario7 @VictorMochere Yaani this image reflects the current #HealthInsuranceFraudsters vs #AARInsuranceFacts situation. Unfortunately there is only one loser... #CustomerFeedback #DigitalCXSupport #RealtimeCX

Pauline Mwangi @polinemwangi

over 7 years ago · Nairobi

I totally agree. The brand definitely has more to lose. #socialmedia is the last place you want to have a pissing contest especially with an irate customer. To the rest of us....let this be a case study on how to never handle #CustomerFeedback. #DigitalCXSupport

Pauline Mwangi @polinemwangi

over 7 years ago · Nairobi

1/2. Given the unfolding events with #HealthInsuranceFraudsters vs. #AARInsuranceFacts what should be the right way for a brand to handle such a situation??? #DigitalCXSupport @KiruthuLucy @jumaf3 @VictorMochere @ItsBravin @CGathuru @etooo254 @KinyanBoy

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