Top Tweets for #DrivingCustomerInclusion
We are always listening to our customers, paying attention to them and ensuring that we connect with them at the point of their needs. We innovate with our customers in mind. Happy #CustomerServiceWeek2022 @icx_kenya #DrivingCustomerInclusion #CSWeekAfrica #ICXKenya #CSWeek2022
Our Upperhill branch team wore red today to mark the beginning of #CustomerServiceWeek. The uniformity denotes consistency in provision of outstanding service & ensuring everyone has access to our financial solutions. @icx_kenya #DrivingCustomerInclusion #CSWeek2022
The best #CX is as a result of granting opportunity for customers` to participate in their
journeys, thereby creating co-created experiences.
#DrivingCustomerInclusion
"Customer inclusion is key in achieving satisfaction, retention and loyalty."
#Drivingcustomerinclusion
Have great week ahead. #Mondaymotivation #MotivationMonday
When customers feel appreciated, they reward a business with brand loyalty. #CustomerAppreciationDay #DrivingCustomerInclusion
Did you know the weather influences how customers purchase???
Wear a smile, go out to this sunny weather and shop!!! #HappyWeekend #DrivingCustomerInclusion
We were all smiles during our recent visit to Unga Group Ltd.
We appreciate you being a part of our family here at BrighterMonday! 🤝🏾
#AppreciationPost #DrivingCustomerInclusion #Appreciation
Are you passionate about CX Excellence? We are looking for you to fill the position of a #CX consultant auditor!! Apply here https://t.co/sacrh38dew #Drivingcustomerinclusion
"The greatest technology in the world can not replace the ultimate relationship building tool between the business and the customer - The Human Touch!!!" ~ Shep Hyken
#Drivingcustomerinclusion #ICXMasterclass
At the corporate level, the organization's strategic plan and boardroom conversations should include creating experiential experience for the customers both internal and external. ~ Dr. @kiruthulucy @GulfAfricanBank #ICXGulfCorporateChat #Drivingcustomerinclusion
3/4 Advocacy - is the customer ready to recommend you to others?
4/4 Emotion - did the customer feel great about being your customer?
~ Dr. @kiruthulucy @GulfAfricanBank #ICXGulfCorporateChat #Drivingcustomerinclusion
What can #CX overview entail??
1/4Success - did the customer achieve their goal?
2/4 Effort - was the process smooth and easy
~ Dr. @kiruthulucy @GulfAfricanBank #ICXGulfCorporateChat #Drivingcustomerinclusion
#CX is a process - a sum total of all interactions; which translates to customer perception as they interact with a brand. ~ Dr. @kiruthulucy @GulfAfricanBank #ICXGulfCorporateChat #Drivingcustomerinclusion
Customers who have positive experiences with a brand spend 140% more than those who reported negative experiences. ~ Deloitte
Dr. @kiruthulucy @GulfAfricanBank #ICXGulfCorporateChat #Drivingcustomerinclusion
Brands that can improve their customer journeys, see revenues increase as much as 10 to 15%, while lowering the cost to serve 15 to 20%. Dr. @kiruthulucy @GulfAfricanBank #ICXGulfCorporateChat #Drivingcustomerinclusion
Is your business strategy customer centered? Can your organization be termed as experiential? What insights do you need to translate into actions to better the overall #CX to your customers? #ICXGulfCorporateChat #Drivingcustomerinclusion
This morning we are joining Dr. @KiruthuLucy for a #CX conversation at @GulfAfricanBank; keep it here for great insights. #Drivingcustomerinclusion
Welcome to the Brand Love Mastery Program!! A one week online masterclass facilitated by #ICXKenya. Enroll today, WhatsApp or call us on +254 754 854565 for more details #ICXMasterclass #Drivingcustomerinclusion
No matter how fast technology evolves, nothing triumphs human relationships!! #Drivingcustomerinclusion #Sundayvibes
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