Top Tweets for #ETCXSummit
We had an engaging day at The #EconomicTimes #CXSummit 2022 with our delegates, forming several new connections. We thank those who met with us and indulged in our stimulating conversations.
@EconomicTimes #ETCXSummit #CX #CPaaS #IndustryEvent #RouteMobile #RouteItRight
Here is a glimpse of our Group CBO, Milind Pathak in conversation with his fellow panellists talking about 'Evolving CX - The omnichannel experience' at The Economic Times CX Summit 2022.
#EconomicTimes #ETCXSummit #CX #CPaaS #IndustryEvent #RouteMobile #RouteItRight
#ETCXSummit | We would like to extend our gratitude to our participants in making the summit a success!
We look forward to seeing you in our next edition.
We would like to thank our partners:
Presenting partner - @messagebird
#ETCXSummit | "Providing the best features such as entertainment at low cost can give a boost to your customer satisfaction" said Kamal Hingorani – Chief Customer Officer, @flyspicejet Limited at @messagebird presents the 3rd edition of
#ETCXSummit | "After the pandemic, customer preferences have changed but the needs have remained the same" said Milind Pathak– Group Chief Business Officer, @Route_Mobile at @messagebird presents the 3rd edition of The Economic Times CX Summit 2022
#ETCXSummit | "To deliver exceptional CX , its important to maintain an optimal balance between human intelligence & AI " said Rahul Menon- Marketing Head, India & SAARC, @Zendesk at @messagebird presents the 3rd edition of The Economic Times CX Summit 2022
#ETCXSummit | "According to me, orchestration beats sophistication" said Neeraj Pratap Sangani, CEO, @hansa_cequity at @messagebird presents the 3rd edition of The Economic Times CX Summit 2022 co-powered by @Zendesk | @hansa_cequity | @salesforce !
#ETCXSummit | "The key touchpoints such as discovering, purchasing, feedbacks, referrals are all done online nowadays. These touchpoints can be properly used by customers if the right information is given to them at each step"
#ETCXSummit | "The 5 customer-centric digital transformation disciplines are viz; (1) How you engage customers (2) How you work (3) How you embrace technology (4) How you make decisions, and (5) How you serve society."
Speaking from deep expertise in the field of CX, @NeerajSangani, our CEO, says "Make CX future proof. The future does not fit the containers of the past." - at @ET_Edge. To know more: https://t.co/8jk6Q07xaH
#ETCXSummit #WeMakeCXHappen
"Curate the experience strategy to the customers’ mindset." - @NeerajSangani, our CEO, sharing his ideas around CX at @ET_Edge. To know more: https://t.co/8jk6Q07xaH
#ETCXSummit #WeMakeCXHappen
"Do not leave the CX team on its own island. It is easier to integrate technology than to integrate people". - @NeerajSangani, our CEO, talking about the right CX strategy, at @ET_Edge. To know more: https://t.co/8jk6Q07xaH
#ETCXSummit #WeMakeCXHappen
"Move fast. The shelf life of ideas has never been shorter!" - @NeerajSangani, our CEO, sharing some useful insights at at @ET_Edge. To know more: https://t.co/8jk6Q07xaH
#ETCXSummit #WeMakeCXHappen
"Use new tools to efficiently redesign experiences." - @NeerajSangani, our CEO, giving tips to create a connected CX, at @ET_Edge. To know more: https://t.co/8jk6Q07xaH
#ETCXSummit #WeMakeCXHappen
"Customers are telling us what they want. Why aren’t we listening?" - @NeerajSangani, our CEO, addressing the audience at @ET_Edge. To know more: https://t.co/8jk6Q07xaH
#ETCXSummit #WeMakeCXHappen
"There is currently an empathy deficit in customer experience design" - @NeerajSangani , our CEO, speaking at the @ET_Edge .
To know more: https://t.co/8jk6Q07xaH
#ETCXSummit #WeMakeCXHappen
#ETCXSummit | "It's essential to understand whether customer inquiries fall under the category of frequently asked issues and can be resolved without the assistance of a support staff. That's the way we determine customer satisfaction."
#etcxsummit
‘Why are CEOs focussing on customers?’
Stellar panelists & CEOs from some of our favourite brands 👏
Vinay Bhartia, Country Director of @MessageBird talks at @ET_Edge #ETCXSummit, about One Customer, One Experience.
#WeMakeCXHappen
Prof Rajeev Kumra, Dean Noida Campus (2018-20) & Professor of Marketing, Indian Institute of Management, Lucknow, talks about marketing strategies to increase customer loyalty at @ET_Edge
#ETCXSummit #WeMakeCXHappen
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