Top Tweets for #GenCX237
#FrontlineIsTheNewBrand
If you are about to engage into #repositionning your Frontline as key driver for long term loyalty and retention.
Check out key lessons learned from Telco
Do you agree?What would you prioritize first?
#CustomerLoyaltySummit
#alloyalty
#gencx237
#FrontlineIsTheNewBrand
How to harness the Power of Frontline to reposition them as retention & loyalty drivers
"Customer is King but Employees are Queens" Most of time, queens are the ones ruling..and your Frontline babies are the most influential queens..
#alloyalty
#GenCX237
Kicking off the Europeean Loyalty & Retention Summit....Exciting to meet the best industry leaders in the game
#alloyalty
#GenCX237
Indeed @JeanneBliss. C-Suite Buy-In is crucial along with Employee Buy-in.
"Customer is King but Employees are Queens"
Thanks for giving me the opportunity to share with you the lessons learned during my #previous #CCO role with @MTNCameroon. #GenCX237 https://t.co/NbYrZBmkzC https://t.co/fUFI9ldqMR
You have to have executive buy-in for #CX transformation to happen, but it can be tough to sell. On the podcast, @PPedhom of @MTNCameroon shares how she demonstrated the value of a customer-first strategy to a skeptical C-Suite #CustExp https://t.co/aSbSF5qkEp
Make the Queens happy and they will ensure King is on Cloud nine!
Successfull #CXTransformation must prioritize Employee Experience.
Key Must-Watch :
- Energized Frontline
- Engaged Employees
- Purpose-driven Customer Culture
- Customer-centric Leadership
#GenCX237
Well said @Hyken!
What if we reposition CX as it is all about basic human rights: respect, dignity and politeness.
#CX_as_Humanrights
#Gencx237 https://t.co/tBAyFJZS75
Employee engagement doesn’t need to be rocket science. It is all about treating employees with dignity & respect. They in turn will take care of business – and your customers!
Just completed my keynote speech at the 1st ever #CMRCXSummit where I share a new perspective for CX. What if we should just reposition #CX_As_HumanRights
We DO NOT want a VIP service...
We JUST want to be treated as Human anytime we interact with your brand...
#GenCX237
C'est avec patience qu'on t'informe a l'accueil,tous les pré-imprimés disponibles sur leurs site,lorsque ton dossier abouti ils t'appellent pour t'informer,le personnel est courtois,poli et gentil et ils innovent en permanence @CnpsCameroun vous etes excellents! #cameroun
Let's dare to be stubborn enough to make thing change says @PPedhom
#Gencx237 #customerExperience
#Customerjourney
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