Top Tweets for #GoodCustomerService
@himmoderator @airfrance You're clearly a bitter, unhappy creature. Hope you're getting help.
FYI official Air France has already reached out personally with a sincerely caring and grateful message. #GoodCustomerService
Have to applaud the @OctopusEnergy customer service representative this morning. Still in shock at the amazing service !๐
A. Quick response time
B. Articulate -calm -polite
C.Identified & resolved issue
D. Reassured -ended call with humour
#goodcustomerservice ๐
Delighted to read this press release from @OctopusEnergy that it will be passing on the full Budget energy cuts to all customers including those on fixes, by an (all other things remaining equal) price reduction for all on 1 April.
This is exactly what I've been calling for, lobbying govt for (and Octopus boss Greg and I have chatted about) and I this first move by Octopus leads all other firms to come out and follow suit.
If not there will be a huge lack of transparency (eg firms could launch a fix in jan and say we've factored in the April cuts, but there's no way to tell). Here's its release.
------------------
Octopus Energy to pass Autumn Budget savings straight to customers โ automatically
-All variable and fixed tariffs will be reduced from 1st April to reflect policy changes
- Customers donโt have to do anything โ changes will automatically be applied
- Octopus urges other suppliers to follow suit to help ease rising energy costs
London, 12th December 2025 โ Octopus Energy today confirmed it will pass on the changes from the Autumn Budget 2025 to customers, cutting energy bills from 1st April 2026.
Octopus is the first major energy supplier to guarantee these reductions will be applied automatically across all existing and new fixed and variable tariffs โ customers donโt need to lift a finger.
The Autumn Budget policy cuts will remove certain costs from energy bills from April 1st, reducing a typical yearly bill by around ยฃ134, relative to what they would otherwise be.
Octopus is calling on other energy suppliers to do the same and ensure that customers benefit transparently. The move is part of the companyโs ongoing commitment to making energy simpler, fairer, and more affordable.
Greg Jackson, CEO and Founder of Octopus Energy, said: โOctopus has long called for cuts in policy costs to help bring bills down, so we are delighted to see the government taking action.
โThese changes will bring a welcome relief to customers, and weโll pass them through on all of our tariffs as soon as they kick in, so no one misses out.
โOctopus customers can rest easy โ weโll do it all automatically. We hope other suppliers will follow our lead so everyone can benefit.โ
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#goodcustomerservice
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Thank you @JetBlue gate agent at @fly2ohare airport who astutely observed a passenger aggressively cutting the line and called her out for it, "We don't do that. Don't do that again."
#leadership #accountability #goodcustomerservice
.@IKEA_CH Wonderful work from both hotline helper, and from the delivery guy. Really appreciate it, and have filled the surveys, but still, it doesn't hurt to mention it here. #GoodCustomerService #Delivery #Furniture
SO-TASTIE snacks exudes all round happiness!
Work with us to indulge your guest with this platter of happiness .
Your desired box of snacks can be curated for you .
Dm or call 08037754408. #snacks #smallchopsvendor #jamdougnut #sotastie #goodcustomerservice
Two years in a row! You like us, you really like us! ๐ฅฒ
#yelp #smallbusiness #shopsmall #yelpreview #goodreviews #5stars #goodcustomerservice #hashtag
Again, thank you very much Puregold for the advance Christmas package. Commendation also for Store Manager Winston for handling our complaint so well.๐
#goodcustomerservice
No No No, y'all so wrong for sending these happy customer service week messages when your customer services are very questionable ๐ค you shout at us for asking questions which require direct answers to our problems with either your service or product.
#goodcustomerservice.
Our NPA Exercise and Fitness students speaking to @Ed_Leisure staff ahead of their job interview next week with @Ed_Leisure #communication #teamwork #goodcustomerservice
At CMS, We believe in fostering strong relationships with our clients; we go the extra mile to understand their goals, communicate effectively, and deliver exceptional results.
#CreativeMarketingSolutions
#goodcustomerservice #MondayBusiness
Always good to report when you see good service... @LNER @DavidHorne Amanda on the 13:47 ex Darlington - London Kings Cross is very attentive and welcoming โบ๏ธ #GoodCustomerService #CustomerService #FirstClass
Itโs a good start to a day when you get an email from @AirCanada stating that you are getting compensation for a delayed flight!! #persistence #honeynotvinegar #goodcustomerservice
I want to follow up on this to say thank you to Josh and Vicki from @MidFirst for reaching out and making this right. They took the time to listen and make sure we were taken care of and I really appreciate it! #goodcustomerservice
Hey @MidFirst my elderly momโs debit card was stolen and used for thousands of dollars in fraudulent charges. But your customer service team wouldnโt help when we called because she couldnโt remember a passcode she set up 10 years ago even though she verified everything else. Wtf
Special shout out to Patrice at @AmericanAir special services counter at @PHXSkyHarbor who kindly & patiently assisted me with complicated issue. She got my boarding pass & still found me an aisle seat ๐บ. Thank you! #GoodCustomerService
@CommunityFibre, on my 14th engineer visit, you finally gave meโฆโฆ.my Wi-Fi! Please ensure that you recognise Fred Hazel for his work! #goodcustomerservice
Because of friendly Comrades Marathon staff at Comrades Marathon house, I can post a review with @hellopeterdotcom #goodcustomerservice for Comrades Marathon house team During race collection @ComradesRace #comradesmarathon house at Scottville Pietermaritzburg. #comradesmarathon2024 #eskom #Christianposts #eskomathleticsclub @eskomathleticsc #running #spots
@ScotRail The ticket examiner on the 19:10 from Prestwick - Glasgow is nice and friendly, even managed to find me a cheaper ticket for my journey Iโve done for years! #GoodCustomerService
I have just switched to @OctopusEnergy after Nick who was visiting customers in #Exeter knocked on my door! Great customer service and I will save around ยฃ100 a year! #energyprices #costofliving #goodcustomerservice Thank you Octopus!
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