Top Tweets for #HelpShiftLaunch
Thanks so much to our speakers @kateleggett @ChadBoonsupa @lcrawfordsfo @abinashtripathy and everyone who attended our #HelpshiftLaunch live stream!
"The bigger conversation is around the customer & being laser-focused on your customer. #GenZ coming into the workforce now are bringing different ways to communicate โ messaging & snapchat. Brands have to evolve to these new communication styles." -@kateleggett #HelpshiftLaunch
"Companies are more focused on optimizing their departmental business metrics instead of organizing around the customer and how they want to communicate." -@kateleggett #HelpshiftLaunch
"77% of companies say digital-agent assisted service volumes will increase" -@kateleggett #HelpshiftLaunch
"Customer service is the foundational building block to creating the best customer experience." -@kateleggett #HelpshiftLaunch
We're excited to have @kateleggett, VP & Principal Analyst @forrester, join our livestream to discuss how customer expectations have changed, and the major role phones will play for the digital-first customer. Watch here: https://t.co/54mZFdM81w #HelpshiftLaunch
Don't miss your chance to get an exclusive demo of our new #CustomerSupport platform right now on our live stream with our client @vivino and our Director of Product, Erik Ashbyโก๏ธ https://t.co/54mZFdM81w #HelpshiftLaunch
Iโm excited to share some of the innovation coming out of Helpshift that fixes this broken experience for consumers AND dramatically impacts business costs for brands. @lcrawfordsfo #HelpshiftLaunch
"With Helpshift for Phone, we are uniting Digital and Phone into one single view for the customer." -@lcrawfordsfo #HelpshiftLaunch
#helpshiftlaunch what role does the #voice channel play in a digital first world. Itโs an escalation channel that is not going away Make sure you support your customers properly @helpshift #cx #cctr
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