Top Tweets for #ICXTwitterChat
@icx_kenya In #DrivingCXAgility Organizations need to run a balance between Brand Experience [BX], Customer Experience [CX] and Employee Experience [EX]
#ICXTwitterChat
@TheCXPGroup
![WaviMungala's tweet photo. @icx_kenya In #DrivingCXAgility Organizations need to run a balance between Brand Experience [BX], Customer Experience [CX] and Employee Experience [EX]
#ICXTwitterChat
@TheCXPGroup https://t.co/OeDdhlSRow](https://pbs.twimg.com/media/FpuL8M_WcAAQucm.png)
Even as you incorporating tech, remember #DrivingCXAgility through maintaining human connection. Customers value that human touch as you address their needs & expectations accurately. #CXAgility #ICXTwitterChat
Today's #ICXTwitterChat is officially concluded however we invite you to continue with this conversation throughout this year.
Let us all be sold out to #DrivingCXAgility
We have started the #CSWeek2023 on strong footing. These insights and ideas shared here will serve us well as we sustainably continue #DrivingCX Agility throughout this year.
We salute everyone who was able to join our #ICXTwitterChat today
Today's customer requires one to Research, Innovate, Implement, Adapt and repeat!!! To know what works for you in order to achieve #CXAgility #DrivingCXAgility #ICXTwitterChat
Oooh wow, how fast time flies when you are having fun!!!
As we draw to the end of our live conversation today, what are some strategies organizations can put in place in support of #DrivingCXAgility?
#CSWeek2023 #ICXTwitterChat
Sensitivity to the customers’ wants and needs is the exact standout behavior companies need to build loyalty in changing markets.
#DrivingCXAgility #CSWeek2023 #ICXTwitterChat
The time is NOW!!! To brainstorm, to re think, to create a
CX responsive culture that is flexible to the customers’ every day changing needs.
#DrivingCXAgility #CSWeek2023 #ICXTwitterChat
@icx_kenya Today's internal customer is forever morphing. The workplace of yesterday is no longer the workplace of today.
So we need EX more than ever to be spoken about in the boardroom with as much budget and importance as any other strategic pillar
#CSWeek2023
#DrivingCXAgility
@icx_kenya Part of improving CX services is having good systems, end to end process, so yeah this can be solution to drive agility. #ICXTwitterchat #DrivingCXAgility
@icx_kenya Today’s customer knows what they want, and how quickly you can adapt to meet and exceed their needs and expectations, determines their overall experience and your business sustenance. #DrivingCXAgility #csweek2023 #ICXTwitterChat
If positive #EX is imperative to the overall success of a business, how will agility enhance it?
#DrivingCXAgility
#CSweek2023
#ICXTwitterChat
@WaviMungala @icx_kenya @emmanuela_26 @TheCXPGroup The ability to anticipate and being adequately prepared to quickly respond appropriately!
#DrivingCXAgility
#ICXTwitterChat
@icx_kenya Organizations that consider themselves successful can’t afford to sit back and relax because it’s of importance to adapt to evolving customer needs ..
When we talk of data and data collection, does this mean that the more technology we employ, the more agile organizations become?
Is this the solution to DrivingCXAgility?
#CSweek2023
#ICXTwitterChat
@icx_kenya No they cant relax,its easier to retain customers that bring new customers, also the cheapest means. Relaxing will most likely result to customers moving to the next available service provider #DrivingCXAgility #ICXTwitterchat
@emmanuela_26 @icx_kenya Yup! That's where Predictive Data Analytics comes in as well as proactive CX Risk Management.
#DrivingCXAgility #ICXTwitterChat
@TheCXPGroup
What about organizations that already consider themselves successful, can they relax? Do not they deserve to sit back? or will they be taking their success for granted?
How will #drivingCXAgility help them keep their edge?
#CSweek2023
#ICXTwitterChat
@CGathuru @icx_kenya @TheCXPGroup Spot on Carol. What you do with the customer feedback is where the rubber meets the road!
#DrivingCXAgility #ICXTwitterChat
@TheCXPGroup
@icx_kenya @dkiriungi Within CX departments, being the closest to the voice of the customer.
#ICXTwitterchat #DrivingCXAgility
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