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IDC's @sampathk1981 outlines the advantages of adopting new tech to transform current direct-to-customer (D2C) platforms for manufacturers in India. Read his deep-dive on #DX in his blog at: https://t.co/vbGceZMAGI #IDCTechBytes #Digitaltransformation

#IDCTechBytes | As #NPS becomes an ingrained #KPI for a superior #CX in this article @YashJethani does a deep dive into the need for telcos for engendering effective change by bringing connectivity w/ cause & develop context for customers. More on: https://t.co/0U6cKWHk5u #telco

#IDCTechBytes | The second article in this series looks at why #retailers need to start investing in #technology to be able to keep up w/ the increasing demand from the non-metros in #India by IDC's @ayush_narain: https://t.co/f5aAZ9crzB
#retailinsights #retailinnovation #CX

#IDCTechBytes | IDC's @sampathk1981 shares some pertinent insights on how #manufacturers in India are exploring the #d2c model with increasing #demand from tier 2 and 3 cities as an effect of reverse migratory #workforce trend: https://t.co/6KwJIHF2uT

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