#IT500Panel - Twitter Hashtag

almost 10 years ago

@cranfordgroup you were mentioned in our blog on the future of the IT department https://t.co/ln8zebmMay #IT500panel #futureofwork

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Scopism @scopismnews

almost 10 years ago

Hey @barclayrae @gamingpaul @ITSMNinja @imoyse @ClaireAgutter here's our write up of the #IT500panel debate https://t.co/ln8zebmMay

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Chris @christianosway

almost 10 years ago

If the end goal of self service is to make ourselves redundant, what chance is there it will succeed long term? #it500panel

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Geoff CMCL Saulnier @GeoffSaulnier

almost 10 years ago

#IT500Panel Understand Srv Dsk & other funcs becoming commoditised, but r we thinking DevOps & ITSM become commoditised or competitive adv?

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Steve Morgan @SteveBMorgan

almost 10 years ago

self service only works if end user adoption is effective #it500panel

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ITSM.tools @itsm_tools

almost 10 years ago

"Service Desk is absolutely a strategic asset because they talk to everyone" @ITSMNinja #itinthepark #it500panel

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ITSM.tools @itsm_tools

almost 10 years ago

"We need to examine our own moments of truth so we manage all customer contacts effectively" @ClaireAgutter #itinthepark #it500panel

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ITSM.tools @itsm_tools

almost 10 years ago

"The Service Desk needs to understand business processes because that's what we all support" @ITSMNinja #it500panel #itinthepark

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ITSM.tools @itsm_tools

almost 10 years ago

"The output needs to be knowledge and the level of contact needs to be high value" #it500panel #itinthepark

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ITSM.tools @itsm_tools

almost 10 years ago

"It's not about break fix it's about sorting out people" @barclayrae #it500panel #itinthepark

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ITSM.tools @itsm_tools

almost 10 years ago

"The role of the Service Desk will always be people sorting out people" @barclayrae #it500panel #itinthepark #servicedesk #itsm

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Steve Morgan @SteveBMorgan

almost 10 years ago

In complex op models, SIAM, Cloud, DevOps, I think that seamless e2e business workflow is the key to end user experience #it500panel

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Steve Morgan @SteveBMorgan

almost 10 years ago

I just need to two more buzzwords to complete my bingo card - #it500panel

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ITSM.tools @itsm_tools

almost 10 years ago

It's not about outputs it's about outcomes" @ITSMNinja #itinthepark #it500panel

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ITSM.tools @itsm_tools

almost 10 years ago

"DevOps should be called BizDevOps otherwise we're just building more silos" @gamingpaul #itinthepark #it500panel #itsm #devops

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ITSM.tools @itsm_tools

almost 10 years ago

"The best way of getting things done is person to person contact, it doesn't matter what we call it" @barclayrae #itinthepark #it500panel

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ITSM.tools @itsm_tools

almost 10 years ago

"Let's get rid of the IT in ITSM. We need to be doing true Service Management" @ITSMNinja #itinthepark #it500panel

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ITSM.tools @itsm_tools

almost 10 years ago

"The more things change the more they stay the same. The thing that will always endure is your people" @barclayrae #itinthepark #it500panel

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ITSM.tools @itsm_tools

almost 10 years ago

"How many of you have sorted out service desks" @barclayrae #itinthepark #it500panel

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ITSM.tools @itsm_tools

almost 10 years ago

"Frameworks are important but the biggest buzz word is people" @barclayrae #itinthepark #it500panel

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