Top Tweets for #TFOS18
On my way back from a really insightful and thought provoking day at the @OEEConsulting #tfos18 conference, getting into the detail around #customerjourneys.
#tfos18 fantastic facilitation of a mini customer journey exercise by the @OEEConsulting L&D team
In just one hour, #tfos18 delegates examined and made improvements to the #customerjourney for holiday travel, led by our L&D team
#tfos18 David plumb: seperate team, budget which can't be plundered, and let them keep the revenue, this is how to foster innovation in incumbents
Love this @julian_sawyer on @StarlingBank #Culture .. #Engineers are the heart, front & centre .. 1600 on Friday they present on their code #ScaleUp values - respect, no hierarchy, everybody thinking #customers @OEEConsulting Future of Service 2018 conference #7Cs #TFOS18 #CX
Impressive #CX “Open a joint account in a minute, 95% of customer service is an webchat and banking as a Service from the platform” @julian_sawyer @StarlingBank @OEEConsulting Future of Service 2018 conference #ScaleUp #7Cs #TFOS18 #CX #BecomeBetter
#Leadership “Our culture is closer to Spotify than Barclays. We are focused on doing one thing really well” @julian_sawyer @StarlingBank @OEEConsulting Future of Service 2018 conference #ScaleUp #7Cs #TFOS18 #CX #BecomeBetter
OEE Consulting's Jonathan Shawcross and Julian Sawyer from @StarlingBank are now discussing how to best disrupt legacy thinking at #TFOS18 #CX
.@TimHarford argues that there's too much focus on bewilderingy complex technologies, not so much on pieces that become so cheap they truly change the world. #tfos18
Great to see @lborouniversity providing thought leadership @OEEConsulting - Future of Service 2018 conference @TheKingsFund #ScaleUp #7Cs #TFOS18 #CX #BecomeBetter
Could agree more ... “look at end to end customer journey to improve #CX so stand in the shoes of your customer” Virginie Raux & Robin Harrison @OEEConsulting - Future of Service 2018 conference @TheKingsFund #ScaleUp #7Cs #TFOS18 #CX #BecomeBetter
Our definitive view of #customerjourneys revealed at #tfos18 Read the full article at https://t.co/67VFxRZMU8
Natasha Kaplinsky @kaplinskyn kicks off the @OEEConsulting - Future of Service 2018 conference - looking forward to great insights and connections @TheKingsFund #ScaleUp #7Cs #TFOS18 #CX
"Focusing on the customer journey is the right way to go about change" Mark Palmer sets the scene at #tfos18
We'll explore how to understand your customers’ needs and drive targeted improvements during our panel discussion hosted by Natasha Kaplinsky at the Future of Service 2018 https://t.co/vTCeBNzg73 #TFOS18 #CustomerExperience #CustomerJourney
.@julian_sawyer, COO at @StarlingBank, takes to the stage at The Future of Service 2018 next month. He'll share insights into how they have rewritten #CustomerExperience in an established industry and embedded a culture of #innovation https://t.co/ueqAGRedWP #TFOS18
Next month at the Future of Service 2018 hear from economist, journalist and broadcaster @TimHarford, as he explores why we find it hard to adapt to new technology https://t.co/njnLZF6x65 #TFOS18
VIDEO - Ahead of the 2018 Future of Service Conference, watch some key insights from industry leaders - https://t.co/OCElaXx58I #TFOS18
We’ve seen significant, transformative, benefits from designing organisations around a #customerjourney - find out more at our annual conference on 15th November, hosted by Natasha Kaplinsky #TFOS18
https://t.co/R6GTiGzBlZ
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