Top Tweets for #WIFM2020
@leegillygill @IWFM_WomeninFM @Rupa_Datta00 @bencocke @hexagon_nikki @FMForum @JoSutherlandPR @CJGreen12 Thanks Lee we really enjoyed it! Nic Hart and I are definitely up for running the session at the @IWFM_WomeninFM Birmingham and Manchester conferences π @DuaneMorrisLLP #wifm2020
As a conference speaker these little touches are delightful! Thanks for inviting me @IWFM_WomeninFM @hexagon_nikki #wifm2020
Aw what a great day at the @IWFM_WomeninFM conference. Well done to @hexagon_nikki & team for an absolute corker. Here are some shots that @Liz_Kentish & I bullied everyone into (in a loving way). Plus a pic of our lovely photographer. It's all about the unsung heroes. #WIFM2020
Thank you all for coming today #WIFM2020
To wrap things up for today presenting now are: Sarah Walden & Aileen Peverell from Oxford University AND give their view on the Oxford Journey to Customer Service Excellence. #WIFM2020
At the excellent @IWFM_WomeninFM Conference in London today - @mjinspire gave an inspiring presentation on the value of recognising the 'unsung heroes' of FM - in the way that they wish to be recognised - so many great ideas! π #FacMan #FM #wifm2020
Culture is the lived experience of working in a business. The question is - is the way people do things appropriate for the strategy of your business?
Here are 5 suggestions that will help when seeking to change the culture of an organisation π https://t.co/VlvHk5YFTL #Culture
@mjinspire tells the story of how to move from customer service to customer experience. Emotion / Ease / Ethical and Unsung Heroes. #wifm2020
@mjinspire recognise your unsung heroes and build your framework for success #wifm2020 @IWFM_WomeninFM
Recognise people in a way that matters to them, says @mjinspire #wifm2020 @IWFM_WomeninFM #recognition #facman
And here's @mjinspire on moving from customer service to customer experience. @IWFM_WomeninFM #wifm2020
We need to understand what would motivate us to live the culture of the client...to understand vision/values and being recognised for a good job are amongst the motivators @IWFM_WomeninFM #wifm2020
How do we help our #outsourced teams live the culture of the client? @mjinspire tells us how...π#facman #wifm2020
I'm really enjoying listening to @mjinspire speak about 'Moving from Customer Service to Customer Experience' "Word of Mouth is Everything" #WIFM2020 #Facilitiesmanagement @IWFM_WomeninFM
If 140 people heard your business was incredible it would be by far the best way of growing your organisation @mjinspire #168,137 #WIFM2020
One of the best things about those here @IWFM_WomeninFM #wifm2020 is the generosity of spirit from speakers and audience alike #support #networking
Fab idea from the audience, get your #FM team to review @instagram photos posted by visitors (itβs a shopping centre) and see what faults they can spot! @IWFM_WomeninFM #wifm2020
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