Top Tweets for #coconf23
I've had the best week being recognised as a star responded at the care opinion conference #coconf23 and today graduating with merit with my girls watching ππ₯ #careopinion #graduate #msc - and yes I am blowing my own trumpet!!! ππ
Thrilled to see our colleague @ShonaLawrence19 share at #COConf23 on the power of feedback for service improvement. Her work emphasises the crucial role of patient voices in quality improvement, and how listening can drive meaningful change. Go Shona!! @CareOpinionScot @NHS24
Fabulous Care Opinion Conference today π. Great to learn from colleagues on best practice when responding to stories π @NHS24 @lauraneilAHP @maidenturret @DawnOrr24 @NHS24_QIET
It was great to be part of the panel discussion today, thank you for the invitation to participate.
Fantastic conference @careopinion highlighting how online feedback is helping healthcare get better
#COconf23
It's great to hear from @elizabeth10303 from @NHSCTrust about her experience of responding to critical feedback. Elizabeth explained how this impacted on her service, how they used the feedback and how they engaged with the patient. #COconf23 @careopinion @CareOpinionScot
As #COconf23 comes to a close, we extend heartfelt thanks to everyone who joined us, shared insights & contributed to this enriching experience including our esteemed guest speakers, dedicated attendees, hardworking organisers, and inspiring participants.
Until next time! π
Well done to all of our π Responders thank you all so much πππ #COconf23
@CareOpinionScot
#COconf23 and our final awards are forπ₯ @NHSTayside @nhsfife @HSCPNorthLan Congratulations Leanne, Theresa and Louise ππππ
@CareOpinionScot
Our final round of our Newest Star Responders in Scotland π#COconf23
πLee-Anne Abel @NHSTayside
πTheresa Keicher @nhsfife
πLouise Lawrie @HSCPNorthLan
#COconf23 and our first award goes to staff within
@NHSCTrust
and
@SouthernHSCT
- congratulations allπDiane, Blaithnid and Naoimh ππππ
We would like to congratulate to our Newest Star Responders in NI π#COconf23
πDiane Boyle @NHSCTrust
πBlaithnid Hughes @NHSCTrust
πNaoimh McGlone @SouthernHSCT
#COconf23 our second award goes to π₯ @Southern_NHSFT @Inclusion_NHS @CGLBirmingham π well done Lydia and Andrew πππ
#COconf23 well done Lydia ππ½
Big congratulations to our newest Star Responders in Englandπ#COconf23
πAbbie Barkham @Southern_NHSFT
πAndrew Garrett @Inclusion_NHS
πLydia Broom @CGLBirmingham
Our last session today for #COconf23 is being led by @DendyLisa, who is currently going through what makes a good response.
What an inspiring conversation between our
@SarahAshurst08, @ShonaLawrence19 and @elizabeth10303. They shined a light on their experiences using @careopinion stories. One of our attendees shared that "The power of apology is very important" and we could not agree moreπ©· #COconf23
Excited for the next session #COconf23 it is time for π₯ Star Responder Awards Ceremony πππ
#COconf23 Thank you @elizabeth10303 for sharing your experiences of responding to critical feedback also. It feels that transparancy, clarity and acknowledgement are key themes throughout shared by responders.... "The power of apology is very important"
It's great to hear from @elizabeth10303 from @NHSCTrust about her experience of responding to critical feedback. Elizabeth explained how this impacted on her service, how they used the feedback and how they engaged with the patient. #COconf23 @careopinion @CareOpinionScot
#COconf23 @ShonaLawrence19 explaining how she responds to critical feedback by listening, addressing the issues raised, apologising, showing empathy and keeping it person-centred. Thank you Shona
We're hearing from @ShonaLawrence19 from @NHS24 about her experience of responding to critical feedback. The example shared showed how the organisation listened, took on board the feedback, what they learned and how they responded brilliantly to support the patient. #COConf23
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