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Breaking/Rumor: Steak dinner paid for #ccpgames was in no way a bribe to keep #CSMSummit attendees from leaking the new plex for ship insurance tokens coming to @EveOnline. #tweetfleet
We're excited to host the CSM Summit this morning. Don't forget to tune in at 8:00 AM, MDT. We have a full day of great speakers, topics, and insights. https://t.co/XIsPP2fyvq #csmsummit #customersuccess
Don't miss out on #CSMSummit 2022 - The first virtual event hosted by CSMs for CSMs.
Join us tomorrow, April 13th to hear industry leaders discuss the issues that matter to you most.
Register for free now! https://t.co/qjGtMeXGQX
#CustomerSuccess
#ClientSuccess
#CSM
Our very own customer success manager @rahamim_guy is speaking at @clientsuccess #CSMSummit Wednesday! Guy will be participating in a panel on "Setting Goals with Your Customers: Identifying, Managing, and Achieving Outcomes" at 8:00AM MDT April 13th π
Joining him will be β¬οΈ
#CSMSummit is this week! Get ready to hear from industry experts and leaders like Kristen Gray Psychas, as she discusses Learning How to be the CEO of Your Book.
See the entire schedule here: https://t.co/1tsA1C0Is4
#CSM
#CustomerSuccess
#CustomerExperience
Come join me in the panel βοΈ
Setting Goals: Identifying, Managing, and Achieving Customer Outcomes. Hear from some of the top CS Leaders at #CSMSummit on April 13, 2022.
@clientsuccess
Link to register in the comment π
Want to learn more about customer success management? Our CSM @rahamim_guy will be speaking at @clientsuccess #CSMSummit on April 13th in a panel on "Setting Goals with Your Customers: Identifying, Managing & Achieving Outcomes" π£οΈ
Register here: https://t.co/2GfaLBFb9D
Get ready for our second panel at #CSMSummit on April, 13, 2022. We'll be discussing change and how to manage it with top CSMs Krista Roberts, Tamara Brezovszky, Andrea King, and Matt Forrestor.
View the entire schedule here: https://t.co/ymrQfC7GS3
#CSM
#CustomerSuccess
Introducing our first panel: Setting Goals: Identifying, Managing, and Achieving Customer Outcomes. Hear from some of the top CS Leaders at #CSMSummit on April 13, 2022.
Register here: https://t.co/1zCVADLgrF
On Friday, we hosted our 2nd Annual Virtual Employee Summit at the Warner Building in downtown Kalamazoo, Michigan.
While we would have preferred seeing everyone face-to-face, it will still a wonderful morning of celebrating each other and our accomplishments.
#CSMSummit
Couldn't make it to @ClientSuccess's #CSMSummit last week?
Check out the full replay of Kristen Gray Psychas discussing how she built Nutshell's #CustomerSuccess operations to drive value for our customers and grow revenue for our company. https://t.co/eqX55Ak9L6
Thank you all for joining our first CSM Summit! What a great of learning and sharing with our amazing CS community! Thank you to all of our speakers, panelists and sponsors.
#CSMSummit #CSM #SaaS
"Don't come with solutions, come with very well documented problem statements." - Erin Kumar #CSMSummit #CustomerSuccess
Let's talk about setting customer expectations and what to do when things go a little sideways with Arit Nsemo, Sr. CSM with @Hologram
#CSMSummit #CSM #customersuccess #saas
As CSMs we tend to lean into the human element of our profession, but why do we lean away from numeric expressions of success? Data is power. To level up we have to track our actions and the impact of our regular behaviors. #CSMSummit #CustomerSuccess #ClientSuccess #saas #data
Define, Deliver, Demonstrate = 3 D's of Customer Success
#CSMSummit #CustomerSuccess #ClientSuccess #saas
Define
Deliver
Demonstrate
The 3 Dβs of Customer Success
#CSMSummit
Donβt sell what something is. Sell what something does.
@AaronThompsonCS
@success_hacker
@clientsuccess
#CSMSummit
New goal for this year: I only want to have the energy and flow that @AaronThompsonCS has while presenting! Heβs absolutely amazing π±π #csmsummit
@clientsuccess @success_hacker
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