#disvalue - Twitter Hashtag

Stephanie Thum, PhD, CCXP @stephaniethum

almost 6 years ago

If good experiences = #customer value, then how do we start to understand negative experiences + customer *disvalue*? This new academic study discusses customer #disvalue phenomena. Long, but fascinating. 📚😀 #CX #CustomerExperience #marketing https://t.co/iS5TrI6wmA

0

2

1

0

Stephanie Thum, PhD, CCXP @stephaniethum

almost 6 years ago

📚🎙️✍️Books, blogs, + podcasts are great for #CX professional development. But have you jumped into the #academic literature lately? Here's a roundup of scholarly pieces for your reading list. #CustomerExperience #Disvalue #Customers #Consumers https://t.co/WoNSglqdSf

0

5

2

0

Stephanie Thum, PhD, CCXP @stephaniethum

almost 6 years ago

📚🎤💻Books, blogs, + podcasts are great for #CX professional development. But when is the last time you dove into the #academic literature? Here's a roundup of scholarly pieces for your reading list. #CustomerExperience #Disvalue #Customers #Consumers https://t.co/WoNSglqdSf

0

2

0

Stephanie Thum, PhD, CCXP @stephaniethum

almost 6 years ago

📚🎤💻Books, blogs, + podcasts are great for #CX professional development. But when is the last time you dove into the #academic literature? Here's a roundup of scholarly pieces for your reading list. #CustomerExperience #Disvalue #Customers #Consumers https://t.co/YmahgPXeQD

0

2

0

Stephanie Thum, PhD, CCXP @stephaniethum

almost 6 years ago

📚🎤💻Books, blogs, + podcasts are great for #CX professional development. But when is the last time you dove into the #academic literature? Here's a roundup of scholarly pieces for your reading list. #CustomerExperience #Disvalue #Customers #Consumers https://t.co/WoNSglqdSf

0

2

0

Stephanie Thum, PhD, CCXP @stephaniethum

almost 6 years ago

📚🎤💻Books, blogs, + podcasts are great for #CX professional development. But when is the last time you dove into the #academic literature? Here's a roundup of scholarly pieces for your reading list. #CustomerExperience #Disvalue #Customers #Consumers https://t.co/hpOxul4IH3

0

3

1

0

Stephanie Thum, PhD, CCXP @stephaniethum

almost 6 years ago

📚🎤💻Books, blogs, + podcasts are great for #CX professional development. But when is the last time you dove into the #academic literature? Here's a roundup of scholarly pieces for your reading list. #CustomerExperience #Disvalue #Customers #Consumers https://t.co/WoNSglqdSf

0

2

0

Stephanie Thum, PhD, CCXP @stephaniethum

almost 6 years ago

📚🎤💻Books, blogs, + podcasts are great for #CX professional development. But when is the last time you dove into the academic literature? Here's a roundup of scholarly pieces for your reading list. #CustomerExperience #Disvalue #Customers #Consumers https://t.co/seLiMXy2fG

0

3

0

Stephanie Thum, PhD, CCXP @stephaniethum

about 6 years ago

If good experiences = #customer value, then how do we start to understand negative experiences + customer *disvalue*? This new academic study discusses customer #disvalue phenomena. Long, but fascinating. 📚 #CX #CustomerExperience #marketing https://t.co/iS5TrIo7La

2

8

1

0

Stephanie Thum, PhD, CCXP @stephaniethum

about 6 years ago

If good experiences = #customer value, then how do we start to understand negative experiences + customer *disvalue*? This new academic study discusses customer #disvalue phenomena. Long, but fascinating. 📚🤓 #CX #CustomerExperience #Marketing https://t.co/iS5TrIo7La

0

5

1

0

Stephanie Thum, PhD, CCXP @stephaniethum

about 6 years ago

If good experiences = #customer value, then how do we start to understand negative experiences + customer *disvalue*? This brand new academic study discusses customer #disvalue phenomena. Long, but fascinating. 😎📚 #CX #CustomerExperience #Marketing https://t.co/iS5TrIo7La

0

6

1

0