Top Tweets for #keyfax
Looking forward to the next First Call event with @OmfaxSystems at Salford Quays on June 7. Sign up to hear from Lourdes Sharpe, Director of Customer Service @WMhousing to learn how #Keyfax boosts first call resolution: https://t.co/K9KSOLHRIk #CustomerService #ukhousing #tech
''The key is to set realistic customer expectations & then not to just meet them, but to exceed them - preferably in unexpected & helpful ways' Richard Branson #MondayMotivation #CustomerService #tech #ukhousing #Keyfax
‘AI for #CustomerService will not only make #selfservice interfaces more intuitive & economical, but its intelligence will help anticipate specific customer needs, learning from their contexts, previous chat history & preferences' #Keyfax #tech #ukhousing https://t.co/qlttIbGIyB
Thanks @LABMmag for the coverage: read Peter Graddon’s feature exploring the importance of having #CustomerService front & centre of your business #ukhousing #AI #Keyfax https://t.co/wPeVIDFP2b
"There can be no doubt that self-service will have the most dramatic impact on services over the next five years & more. We will see more tenants using on-line self-serve facilities provided by social landlords." Peter Graddon #WednesdayWisdom #Keyfax #ukhousing #tech
'For your business to have legs, it needs positively engaged customers; customers who enjoy their time with your business & who think positively about it when they’re away' - 10 tips for #engagement: https://t.co/D7DQV80SIg #CustomerService #Keyfax #tech #ukhousing
Thanks for the coverage @housingtech - read Peter Graddon’s feature on p26 which examines the impact of the #AutumnBudget on #CustomerService #AI #SelfServe #Keyfax #ukhousing
https://t.co/hvxM2aG0y9
Good #CustomerService matters across all platforms: https://t.co/OqI1LEv6wG
#Keyfax #ukhousing #tech
Delighted to announce that @SaffronHousing has signed up to use #Keyfax Inter.View Repairs Diagnostic for their Contact Centre #CustomerService #engagement #repairs #ukhousing
Robots are due to get better at customer support than humans thanks to #AI #ukhousing #Keyfax #CustomerService https://t.co/OP5py0fnxZ
'To give real service you must add something which cannot be bought or measured with money & that is sincerity & integrity' Douglas Adams #ukhousing #Keyfax #MondayMotivation #CustomerService
#HNY from all the Omfax team. What do you expect the changes will be for #2018 for #ukhousing in terms of customer services? #AI #self-service #customerexperience #Keyfax
#Delighted to announce #Northampton #Partnership #Homes, which already uses our #Keyfax Inter•View #Repairs #Diagnostic #software, has now introduced our #elearning #course for its #staff. #training #socialhousing #ALMO #CustomerService #education
#Keyfax enables #customers to be treated as #individuals, as a #person, with a known #history of past dealings and where the #relationship matters.
Find out how we can transform your #housing department: https://t.co/HzvBzlokNZ
#customerservice #technology #socialhousing
Omfax Systems managing director Peter Graddon: "#Keyfax provides #customers and customer service advisors with a consistent #diagnostic system for handling all types of enquiries, problems or #repairs, at the first point of contact." #customerservice #solutions #technology
Thanks to @24housing for the great article on our work with @HastoeHousing #success #customerservice #keyfax https://t.co/Qcn81HRCUr
Great event at @HastoeHousing yesterday. Thanks to
@selwoodhousing @thrivinghomes @Flagshiphomesuk and everyone else who attended. #keyfax
#Keyfax client @AberdeenCC has updated its #Repairs Handbook for Residents #UKhousing #selfservice #Empowerment https://t.co/y0TzUxhmiV
Are you ready for our #FirstCall event with @HastoeHousing on October 18? #keyfax #CustomerService #technology #ArtificialIntelligence
Institute of Customer Service CEO Jo Causon: "Place customers at centre of business strategy for sustainable performance."#Keyfax #ukhousing
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