Top Tweets for #responsiveBanking
Meanwhile, our CRA peer group of New England bankers continues to meet each Monday in “book club” format discussing each section of the new rule and preparing for implementation. #finequity #responsivebanking
So today I had one of the best customer service experience by a mile in a while, @vbankng thanks for the responsiveness and quick communication... I was attended to by Oyindamola and she was top notch thru the process!!! #responsivebanking
A win for one is a win for all. @DTBKenya the whole community of ICX members applaud you for ranking third overall in Customer Satisfaction based on
@KenyaBankers
Customer Satisfaction recent Survey #ResponsiveBanking #ChampioningCustomerConvenience
@National_Bank we could not be more proud of your recent win as the best bank in Customer Experience Tier 2 according to the @KenyaBankers Customer Satisfaction Survey released last week #ResponsiveBanking #ChampioningCustomerConvenience
Over half of Kenya's banking public are multi-banked.
Report by: @KenyaBankers on Customer satisfaction survey.
#ResponsiveBanking
Congratulations to the banks that are deliberately raising their level of service. @DTBKenya @National_Bank @FamilyBankKenya @StanChartKE @KeEquityBank @CreditBankPLC thank you for leading way and setting the pace #ResponsiveBanking #CustomerSatisfactionSurvey2020 @KenyaBankers
We thank our member banks and all our stakeholders who participated in the 2020 Customer Service Workshop. Congratulations to all banks that were recognised for excellence! We particularly thank our member banks for securing a 83% customer satisfaction rating #ResponsiveBanking
Ms. Wanjiru Kinyua Senior Contact Experience Manager at @KCBGroup and member of the @KenyaBankers Association Customer Service Working Group speaks about initiatives the bank is rolling out to enhance customer satisfaction #ResponsiveBanking
Congratutions! @StanChartKE @National_Bank and @CreditBankPLC on your recognition as the best banks in Customer Experience in Tier I, Tier II and Tier III respectively. See survey results here https://t.co/B1Us70CW2M
#ResponsiveBanking
'We personalize our customer experience; we treat each of our customers as an individual. That's what does it for us'
- Ms. Judith Wanjala - Customer Experience Manager
@CreditBankPLC, which emerged tops in Customer Experience in Tier III Category #ResponsiveBanking
"We have maximized our attention on the digital space... we've gone out to make it easier and comfortable for our customers to bank with us''. @DTBKenya Contact Center head Ms. Sheila Bundi. @DTBKenya was the third-best overall bank in Customer Satisfaction #ResponsiveBanking
Ms. Cecillia Thuita, head of Customer Service at @FauluKenya and member of the @KenyaBankers Customer Service Working Group shares perspectives on measures the micro finance bank is making to enhance customer satisfaction #ResponsiveBanking
Ms. Diane Korir, head of Client Experience @StanChartKE speaks about how digital innovation is at the core of the bank's customer experience. The bank was recognised as the best bank overall in this years' edition of @KenyaBankers Customer Satisfaction Survey #ResponsiveBanking
It has an honor to discuss #responsivebanking #digitalaccessibility #assistivetechnology and highlights from first-ever Inclusive Africa Conference #a11yAfrica2020 with @KenyaBankers membership. [image description: 1) Irene Mbari-Kirika holding microphone 2-4 audience photos]
Ms. Irene Mbari-Kirika, Founder & Executive Director of #InABLE discussed Digital Accessibility in the Banking Sector, focusing on ways by which all banks can enable customers, with or without disabilities, to access banking information & services
#ResponsiveBanking
Ms. Irene Mbari-Kirika, Founder & Executive Director of #InABLE discussed Digital Accessibility in the Banking Sector, focusing on ways by which all banks can enable customers, with or without disabilities, to access banking information & services
#ResponsiveBanking
Francis Gwer from @FSDKe shared insights based on the organisation's recent study on the cost of banking #ResponsiveBanking
In the survey in which customers recognized banks’ efforts to promote customers’ digital experience,
@National_Bank
took first place in the Tier II category followed by
@BankofAfrica_Ke
and
@FamilyBankKenya
@FamilyBankKenya
in the third position. #ResponsiveBanking
Proud to be awarded 2nd runners up in offering satisfactory digital experience in the banking industry 🙌🙌 A big thank you to all our customers who participated in the 2019 @KenyaBankers customer service survey.^Natasha. #ResponsiveBanking
Proud moment indeed as we scoop the Best Bank in our Tier for offering our customers Dignity, Respect and Satisfactory Digital Experience. Two years in a row! #Responsivebanking #Thankyouourcustomers @CreditBankPLC @KenyaBankers
The Customer Service Workshop hosted by @KenyaBankers at Serena Hotel today.The workshop aims at sensitizing banking industry on #responsiveBanking that is customer centric in line with Banking Charter.
Giving remarks is @KenyaBankers Director of Research and Policy @jmosoro
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