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Another great session of enlightenment. Be part of this life-changing series and embrace the transformation. #TransformationalSeries #SeasonOfLights
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And that wraps up this round of the #TransformationalSeries! Thanks to all our panelists for the very valuable insights on #digitisation in financial services | @nucleussoftware
#TransformationalSeries | Harshit Jain, @nucleussoftware: We’re quite excited about #AI. We've built simple but significant platforms for #SMEs that can indicate duplicate transactions, or out-of-pattern transactions that alert the promoters when the accountant may be a bad apple
#TransformationalSeries | Rajesh Lahori, @rblbank: With technology, we can now get into opportunity-based lending, beneficial for SMEs. We’re looking to aggregate all our services into an on-demand customer experience in a channel and instrument of their choice | @nucleussoftware
#TransformationalSeries | Rajesh Lahori, @rblbank: We approach this differently, looking at being core bankers to enablers. Our framework has been to co-opt a lot of these fintechs & get them to scale up. We use their services internally, help them test & improve their systems
Shankar Subramaniam, @BankofAmerica: We’re looking at solutions for corporates that will deal with front-end interactions with SMEs. SMEs are not our clients, corporates are. We’re focused on that for 6-8 months & we’re seeing if we can charge a fee for it #TransformationalSeries
#TransformationalSeries | Sachit Sahni, Head Product Management, IndusInd Bank (@MyIndusIndBank): #Banks are coming together, that’s an #innovation. The pace of innovation has changed, and we are getting enabled not just by technology, but also by the regulator
#TransformationalSeries | Manish Kothari, @KotakBankLtd: The biggest pain point for #SMEs is to quickly know whether they will receive money & in how much time. How we do that more efficiently is what we’re working on, to give a quick go or no-go to the customer on the basic data
#TransformationalSeries | Sumit Gupta, Senior Group President, Yes Bank (@YESBANK): We launched a mobile #MSME app that combines assets and liabilities into one, a unique proposition. The promoter can authorise #banking transactions through the app, from anywhere
#TransformationalSeries | Vikas Dimri, Director, Business Head, Deutsche Bank (@DeutscheBank): But while the service side may not need it, the risk management side will always need physical checks and verification | @nucleussoftware (2/2)
#TransformationalSeries | Vikas Dimri, Director, Business Head, Deutsche Bank (@DeutscheBank): A UHNI might not want a relationship manager to come have them sign papers. They don’t even need phone calls from RMs to explain products | @nucleussoftware
#TransformationalSeries | Sabyasachi Rath, CEO & ED, Essel Finance (@EsselFinance): For #NBFCs, we can replace many non-value added services with #digital. For instance, it can help mitigate fraud risks when on-boarding a customer
#TransformationalSeries | Sabyasachi Rath, CEO & ED, Essel Finance (@EsselFinance): What is critical now is the phygital touch. No #finance company of our nature can leave behind the physical part of the business
#TransformationalSeries | Shankar Subramaniam, MD and India Head (Global Transaction Services), Bank of America (@BankofAmerica): On the trade front, regulators have brought in #digitisation, so we can actually talk about paperless imports. Banks are able to offer something there
#TransformationalSeries | Shankar Subramaniam, MD and India Head (Global Transaction Services), @BankofAmerica: We can't change the whole system but #digitisation is a way to improve the back-end efficiency (2/2) | @nucleussoftware
#TransformationalSeries | Shankar Subramaniam, @BankofAmerica: Foreign banks are stuck with legacy systems. We have brilliant accounting platforms primarily built for debit and credit, but to make any changes is difficult (1/2)
#TransformationalSeries | Sumit Gupta, Senior Group President, Yes Bank (@YESBANK): Does #digital #banking create more business for banks? If not, it’s just the #digitisation of processes | @nucleussoftware
#TransformationalSeries | Sachit Sahni, Head Product Management, IndusInd Bank (@MyIndusIndBank): The power of #digital is the agility it’s giving banks even while using legacy systems. Foreign banks are so wedded to their legacy systems | @nucleussoftware
#TransformationalSeries | Everyone working in a bank is a knowledge worker. Managers play a key role in encouraging employees to transfer this knowledge to a system, so that #AI can help automate routine cases and improve constructively: Harshit Jain, @nucleussoftware
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