Hatty Newman

[Hatty Newman @HattyNewman]

After a cancelled flight and then having to fly to a completely different city @British_Airways have still not responded to my friend about her compensation. EU legislation states that she should have received a response in 21 days but 6 weeks on @AimeeVince is still waiting.

[Aimee Vince @AimeeVince]

@BritishAirwaysT Can never get through on the phone, even though I have been waiting 6 weeks on a response from my compensation. Totally unacceptable, when will there be any news??? Will I ever get my money back??? #britishairways #britishairwayssucks

[Aimee Vince @AimeeVince]

@BritishAirwaysT Can never get through on the phone, even though I have been waiting 6 weeks on a response from my compensation. Totally unacceptable, when will there be any news??? Will I ever get my money back??? #britishairways #britishairwayssucks

[Hatty Newman @HattyNewman]

@British_Airways - Not only have you cancelled my flight on 8th September a day before the strike, each time I call I get an automated response that the call centres are too busy. How am I meant to sort this?

[Hatty Newman @HattyNewman]

Appalling customer service from @British_Airways - Following my mothers injury which has left her with life changing spinal injury, my stepfather (who worked for BA for 40yrs!) tried to recover the cost of a flight she is now unable to take and received the following response..

[Hatty Newman @HattyNewman]

@British_Airways @AirwaysService @British_Airways @AirwaysService - Thank you for your response, how should we expect to hear back regarding this?

[Hatty Newman @HattyNewman]

Appalling customer service from @British_Airways - Following my mothers injury which has left her with life changing spinal injury, my stepfather (who worked for BA for 40yrs!) tried to recover the cost of a flight she is now unable to take and received the following response..