Hadia

[Hadia @hchaudhry321]

@UKinSaudiArabia @COP26 Hi, when will UK citizens be allowed to perform Umrah this year? Do you require covid vaccines before entering?

[Hadia @hchaudhry321]

@EtihadHelp Hi Max, we’ve already spoken to your staff at the Transfer desk and we were told to contact Etihad. I’m being thrown around different places as noone wants to take responsibility. I need a refund and paid accommodation or atleast extend my time at the lounge. This is unfair

[Hadia @hchaudhry321]

@etihad @EtihadHelp Hi, I had a flight today which was delayed, I was informed about the change at 3am at the night. Have a 13+ hour stay-over in Abu Dhabi Airport. No hotel, no responsible person to talk to, and just given a 5 hour access to a lounge. No place to sleep/rest.

[Hadia @hchaudhry321]

Can everyone please retweet this and help a family out 😔😫

[Hadia @hchaudhry321]

Called customer service who told us airport will sort it, went to Terminal 1 Transfer Desk at @AUH but staff couldn’t accommodate, Phiby - Duty Operations Manager, refused to speak to us, extend our stay at lounge or help provide accommodation. I need a refund and accommodation.