Headset Army

The team-first appointment scheduler that protects agent sanity, automates workload balancing, and keeps your support channels locked down.

[Headset Army @headsetarmy]

We're proud to announce Headset Army!

We help support orgs escalate from tickets to calls in a way that scales.

Seamlessly handle call outs and unexpected conflicts, and never leak direct emails or Zoom links again.

[Headset Army @headsetarmy]

We made a video and it's a banger.

[Headset Army @headsetarmy]

We launched today on @tinylaunch! Stop by and give us an upvote if you can!

https://t.co/Cev4L2UihL

[Headset Army @headsetarmy]

Our relatable support agent Sarah made one tiny mistake: she sent Kevin her Calendly link.

Once.

Sarah now cries into her morning oat milk latte, knowing that she now has to deal with Infinite Kevin.

[Headset Army @headsetarmy]

Billion dollar idea: Instead of gating support behind a paywall, AI that identifies Gerald with 100% accuracy and routes him to AI-bot-hell.

Then sell your soul (and the tech) to @PalantirTech.

[Headset Army @headsetarmy]

Our protagonist, a Tier 2 support agent named "Dave," is in the middle of a highly sensitive screen-share session troubleshooting a database issue with a major enterprise client. Suddenly, a familiar chime sounds...