💙 Everyone at @TranmereRovers is saddened to hear of the passing of John Bews
John was a regular member of our Walking Football team and will be sorely missed by the group and the team.
Our thoughts are with his his family and friends.
Rest In Peace John
Running #GNR2019 today! For Diabetes UK in memory of Giovanna’s Dad. @GiovannaCreasey and I met as neighbours at Surrey University on 3 October 1989 - coming up to 30 years ago 🤣👍
@IntlConfex - congratulations on an inspiring event! I have updated myself on new tech; attended some insightful sessions on how the events industry is innovating & networked with some clients & old work colleagues. A really valuable #confex19! See you next year!
Well what can we say? What an incredible couple of days. Thanks to everyone involved, we can't thank you enough. In case you're getting Confex withdrawals already here's a video of the epic two days #confex19
“How do you want to make people feel is a great place to start when planning your event.” Great discussion around creativity and measurement in the keynote theatre with @ICE_STUFF@IntlConfex#confex19#measurement#events
Fantastic day at #CX2019, three amazing streams, lots of amazing speakers and packed theatres. Thanks to everybody involved and looking forward to seeing you all again next year
Interesting & insightful day at #CX2019 finished the day hearing a fascinating presentation from Amazon on their innovation model - simple, effective and a clear vision plus any presentation that talks about pizza 🍕 is good with me!
- The best housing providers already demonstrate accountability. Don’t wait to be told by the Regulator
- None of this is rocket science, getting the basics right is a good start!
#CX2019
My favourite quote from today "Customer Services is reactive, Customer Experience is proactive!" - completely agree. It's important to identify issues before it inconveniences our residents and have a service ready when they need it! #cx2019#insidehousing#ukhousing
#cx2019 take aways
- Don't rely just on data and surveys if you want to know what tenants want
- tenants need to be able to trust your going to do what you say, but for this to be successful different departments need to able to trust each other to their job
Enjoying the tweets from #CX2019#CustExp19 Lots of great content, questions raised and debate going on. After so many years of hearing #ukhousing going digital, is the sector ready to accept it needs to go multichannel. It’s how other sectors are doing it.
Great to hear from @jlandpartners about their approach to staff engagement and how these can have measurable benefits on staff morale and drive improvements in customer satisfaction #cx2019#cx2019people#JohnLewis