Complete let down by @parcelmonkeyuk who failed to collect a parcel 2 days running & whose customer care have been dire. They have my money, I still have my parcel which shouldโve now been delivered. They are not providing a solution or service #trustpilot#parcelmonkeyreview
@Iberia_en I have a genuine complaint and compensation claim. Repeatedly ignored. I wrote to the customer service team - returned to sender! Is there no way of speaking to somebody to resolve? This is unacceptably poor. Please don't ignore your customers #poorservice
@Iberia_en when can I expect a response to my online complaint (so far 32 days have passed vs the promised 21) and my DM on same subject? My experience of your #CustomerService is so far very disappointing and frustrating
@RoyalMailHelp your website is unable to track my missing item. Your voice recognition is next to useless and won't recognise my reference number. Your phone service will not allow me to speak to a human being. I have a missing item which I urgently need to locate. Pls help me