Hellen

[Hellen @hellenja_hellen]

@Metro_Fibre I guess at this point I should thank you for the horrible non existent service that I’m paying for. Please see this as my official notice to cancel my service as I’ll be changing to a more reliable ISP.

[Hellen @hellenja_hellen]

@Metro_Fibre So much options for no support.

[Hellen @hellenja_hellen]

@Metro_Fibre Like the service I get from @Metro_Fibre I guess it’s time to dump it.

[Hellen @hellenja_hellen]

@Metro_Fibre If only this was true I wouldn’t be without internet for a week. I have started reported issues 3 weeks ago of connection being lost and still no assistance but tickets closed.

[Hellen @hellenja_hellen]

@Metro_Fibre Worst ISP they don’t attend to customer queries. Close tickets without resolution. You’ll be paying for no internet connection without any concern to your outage.

[Hellen @hellenja_hellen]

@CityPowerJhb I went on Friday even yesterday. This morning my ticket is still not allocated. How many times should a ticket be escalated in order for it to be allocated? This is honestly bad service and we are charged for this kak service.

[Hellen @hellenja_hellen]

@CityPowerJhb Can I please get assistance my electricity has been off since Tuesday morning at 8:45. I logged numerous tickets as they were closed and cancelled yet nothing was done. CPWEB4983506 I went to the offices on Thursday and they said it will be escalated.

[Hellen @hellenja_hellen]

@CityPowerJhb They are so committed that they leave you without electricity and just don’t bother addressing your ticket instead it gets cancelled or closed with zero fucks given about your food going off. Yet they charge you network and service fees monthly but treat you like nothing.

[Hellen @hellenja_hellen]

@CityPowerJhb Planned outage while we are still without electricity. We haven’t had electricity since Tuesday 12/05/2026. I have been to city power I have called in I get told we’ll escalate the ticket yet nothing gets done. I had to throw away so much food and all I get is askies.#gatvol

[Hellen @hellenja_hellen]

@CityPowerJhb Can you please assist with CPWEB4983506. I have no supply since Tuesday morning. Everything in my freezer is off at this point. 😭 @TshifuMashava @chame_faeeza

[Hellen @hellenja_hellen]

@CityPowerJhb Day 5 with no electricity. No answers no updates nothing besides tickets being cancelled and cloased as restored but there’s still no supply. CPWEB4983506

[Hellen @hellenja_hellen]

@CityPowerJhb @faeezachame3 @TshifuMashava can you kindly explain why we are charged for network and service fees when we have outages for days. It is always the same story no updates, logging multiple tickets as tickets are just being closed without restoration. CPWEB4983506

[Hellen @hellenja_hellen]

@CityPowerJhb @TshifuMashava can you kindly explain why we are charged for network and service fees when we have outages for days. It is always the same story no updates, logging multiple tickets as tickets are just being closed without restoration. CPWEB4983506

[Hellen @hellenja_hellen]

@CityPowerJhb I still don’t have electricity. Hai city power does not care about service delivery. Can I please get an update on this ticket: CPWEB4983506

[Hellen @hellenja_hellen]

@CityPowerJhb @faeezachame3 @TshifuMashava can you kindly explain why we are charged for network and service fees when we have outages for days. It is always the same story no updates, logging multiple tickets as tickets are just being closed without restoration. CPWEB4983506

[Hellen @hellenja_hellen]

@CityPowerJhb why are you cancelling and closing my tickets when I still don’t have electricity. CPWEB4983172

[Hellen @hellenja_hellen]

@CityPowerJhb @faeezachame3 @TshifuMashava can you kindly explain why we are charged for network and service fees when we have outages for days. It is always the same story no updates, logging multiple tickets as tickets are just being closed without restoration. CPWEB4983506

[Hellen @hellenja_hellen]

@CityPowerJhb @faeezachame3 @TshifuMashava It’s been 3 days without electricity. My tickets are being closed and cancelled yet no resolution. I constantly need to log new tickets as if it’s a new outage. CPWEB4983172. #SouthHills

[Hellen @hellenja_hellen]

@CityPowerJhb @SheIsAmaterasu It has not been fully restored. I’m still without elect and my tickets are being cancelled and closed.

[Hellen @hellenja_hellen]

@CityPowerJhb Why was my ticket cancelled? This is ridiculous that I need to log multiple tickets as if it’s a new outage when city power did nothing to restore the outage.