@mangopavlova So sorry they didn't work out for you! We're working on re-designing the earbuds and will happily send you a free pair when they're available. Would you mind emailing the name you used when ordering to [email protected]? We'll then send info regarding your replacement options.
@MorganCraneInc Hi Morgan! Really sorry they didn't work out. For our backers in that situation we are offering free pairs of a version 2 we hope will come out by end of 2018. We will follow up with you over email with a bit more info. Sorry again!
@AlainChristian@vladsavov@verge We’re so very sorry about the poor sound quality. We’ve received very conflicting feedback and are researching into manufacturing defect or shipping impact as we don’t think it’s a design flaw. Either way, it’s unsatisfactory & on us. We will ship U free v2 as soon as available.