Sanctuary Housing

Our #CustomerService team is here to help with any queries. This page is managed 8.30-4.30 weekdays, except bank hols.

[Sanctuary Housing @HelloSanctuary]

We're proud to have residents from different cultures and backgrounds – it’s one of the reasons our organisation is so diverse.
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[Sanctuary Housing @HelloSanctuary]

@Kez355993918725 Good morning, sorry for the delayed response. I can see the repair was raised and we are currently awaiting a quote from RJ Lifts

[Sanctuary Housing @HelloSanctuary]

@bandit12blue Good morning, can you please send us a direct message so we can discuss this further. Thank you

[Sanctuary Housing @HelloSanctuary]

@Kazzalou99 Good morning. Thank you for getting in touch. Does this relate to Blackwall Way? If so we have been advised the service will be back up and running by the end of the day. Please accept our apologies for the inconvenience. Kind regards

[Sanctuary Housing @HelloSanctuary]

@JusGoat Good Afternoon, We do apologise for the delay in getting back to you regarding this, if this is still ongoing please send a direct message to ourselves and we will get this investigated for you. Thank you AB

[Sanctuary Housing @HelloSanctuary]

@GascoyneEstate Good Afternoon, Thank you for getting in touch with us, please could you send a direct message to ourselves with the full address and we will get this investigated as a matter of urgency. AB

[Sanctuary Housing @HelloSanctuary]

@hardaekr49968 We're sorry to read this, please can you DM us with more info and we'll do all we can to help? Thank you.

[Sanctuary Housing @HelloSanctuary]

@matts8083 We're sorry to see this. Please can you send us a private message with more information, including your address, and we'll do all we can to help. Thank you.

[Sanctuary Housing @HelloSanctuary]

@DochertyAi76144 Hello, please can you message us directly with your address and we can look into this for you? Thank you,

[Sanctuary Housing @HelloSanctuary]

@bandit12blue Hi, thank you for responding and I apologise that this has not been sorted yet. We have escalated this again to the housing officer as high importance. Regards, SL

[Sanctuary Housing @HelloSanctuary]

@GascoyneEstate Good morning, any requests for compensation would need to go through our complaints team. The easiest way to log a complaint is via our website. Please see the link provided for further information on how to log this. https://t.co/y8MYJLfavz - Thanks - JC

[Sanctuary Housing @HelloSanctuary]

@GascoyneEstate Good morning, thanks for getting in touch. So we can look into this issue for you please call our customer hub on 08081683471 where a member of staff will be happy to arrange an urgent appointment for you. Kind Regards - JC

[Sanctuary Housing @HelloSanctuary]

@GascoyneEstate Good morning , if you could please send a private message with your full name and address and we can have a look into this for you . Thank you

[Sanctuary Housing @HelloSanctuary]

@NigeEdridge Good morning , if you would like to send a private message confirming your full name and address and we can have a look into this for you . Thank you

[Sanctuary Housing @HelloSanctuary]

@Kagey_infohub Is this not a council concern?

[Sanctuary Housing @HelloSanctuary]

@Katmason42 Hi, thanks for your post. So we can look into this further, can you please send a private message advising of your parents full address? Thanks, CW. CW