HelpJuice

The most POWERFUL knowledge base software. We tweet mostly about #custserv & #CX as well as #companyculture & #KM and why it matters for your business.

[HelpJuice @HelpJuice]

Did you know that an internal knowledge base (KB) can help improve #collaboration and #communication among employees?

By providing a central repository of information, a knowledge base can make it easier for employees to share ideas and expertise with one another.

[HelpJuice @HelpJuice]

Learn how to equip your audience-facing departments and team members to deliver the info customers need at every touchpoint in their journey with our post on customer communication.

https://t.co/z4r7FBw0F9

#customerjourney #customerexperience

[HelpJuice @HelpJuice]

Thanks for the mention!

[Zeynep Avan @zeynepavann]

2. Support Tools

@helpscout for shared inbox and help center
@tidiochat for ai chatbot and help desk
@Kayako for support ticketing and collaborations
@HelpJuice for knowledge bases and search algorithms

[HelpJuice @HelpJuice]

The employee training initiatives you create should always be backed by helpful content, experiences, and other resources to help your learners achieve their goals.

To learn more, check out our recent blog post:

https://t.co/ZQk6P2XQKq

#EmployeeTraining #EmployeeExperience

[HelpJuice @HelpJuice]

8/ Remember, knowledge isn’t just power; it’s the backbone of operational excellence. Let's transform the call center landscape together! 🌏 #FutureOfCallCenters

[HelpJuice @HelpJuice]

📖 Imagine a vast library where books are scattered EVERYWHERE. Chaos, right? That's a call center without effective knowledge management. Every call? A hunt for info. 🕵️‍♂️ #KnowledgeIsPower

[HelpJuice @HelpJuice]

7/ 🤔 Want to dive deeper? Discover the ins and outs of knowledge management and its transformative power in our in-depth article to elevate your call center today!

🔗https://t.co/nhVkDbO7oG

[HelpJuice @HelpJuice]

Ever wonder how potent your Knowledge Management really is?

Metrics spill the secrets! 📊

Dive deep with our latest blog post, and elevate your KM game.

https://t.co/9OSlU6bAQK

#knowledgemanagement

[HelpJuice @HelpJuice]

Say goodbye to old-school conference rooms and never-ending email threads with enterprise collaboration software (ECS).

Curious?

Dive into our latest blog post for insights as well as the best ECS for 2023!

https://t.co/M05o0XDggA

#collaboration

[UserGuiding 🌊 @UserGuiding]

How about minimizing the time and energy you spend dealing with customer support tickets in 2023?
Here are three tools (@Zendesk, @UserGuiding, @HelpJuice) to reduce the number of tickets and accomplish your new year's resolution👇
What's your best tool for this end?

[HelpJuice @HelpJuice]

@UserGuiding @Zendesk Thank you so much for including us!

[HelpJuice @HelpJuice]

Want to boost your emotional intelligence at work? Check out the following blog post on how to improve EI in the workplace via @dhmovement !

https://t.co/nJ0x3p7mYS

#emotionalintelligence #workplace #success

[HelpJuice @HelpJuice]

We'd love to hear what #CustomerExperience trends you think will be huge for 2023! Who knows, we may even incorporate it (including credit to you of course) in our CX 2023 Trends article that'll be coming out soon!

#CustServ #CX

[HelpJuice @HelpJuice]

Are you curious about what customer experience trends we should be watching out for in 2023? Here are a few to keep an eye on:

#customerexperience #trends #CustServ

[HelpJuice @HelpJuice]

7. Increasing self-service capabilities to let customers easily find answers & resolve issues on their own without need for direct interaction with a company rep meaning increased investment in chatbots & AI, knowledge base software, video production, etc.

#CX #CustServ