How to measure your company's NPS:
▪ Identify your NPS goal
▪ Collect your NPS data
▪ Segment your data by cohorts
▪ Calculate your cohort-specific NPS
▪ Normalize your cohort-specific NPS
Twitter is planning to delete inactive accounts.
I hope they will leave exceptions for beloved people who have passed away.
If @halfin is automatically deleted in some blanket-rule sweep, it will be extremely sad. Lots of history will be lost with this rule.