Dear @JioCare,
Since 09 June, my Jio AirFiber has become a perfect example of how poor ground-level service can destroy a good product.
The internet suddenly stopped working. I immediately raised a complaint and was assured that an engineer would visit the same day. Nobody came
Since then:
โ Multiple Service Requests
โ Repeated engineercommitments
โ Temporary repair
โ Same issue
โ Multiple missed timelines
โ "We regret the delay" messages The irony is that I spend more time following up with Jio than actually using Jio AirFiber.
I work online. Every outage means missed work, lost productivity, and unnecessary stress. Yet the customer is expected to keep calling, keep explaining, and keep waiting.
At this point, this is no longer a technical problem. This is a complete failure of after-sales ser accntblty
The next day, an engineer visited and informed me that the adapter had failed. Since my installation is only 6 months old, I expected a warranty replacement. Instead, I was told to wait for a replacement that never arrived.