Im so angry at @marksandspencer’s shocking online store call centre right now... ‘we cant give you an item from a store if you made the purchase online and it went out of stock’?!? Im sorry why not?!? Your online and physical store are both owned by the same company :(
Can @LoveIsland just put someone in who is right for Alex instead of all these jokers that pretend they like him? Where’s the Camilla of the series? #loveisland
@BlueBayTravel@absutty @SecretEscapesUS We know why it has happened and dont need to discuss it further. Just merely telling you publically that we still have a downgrade currently. We did have one room and now we have a worse one... this is a downgrade, not an upgrade like you keep saying on social media.
Just a little note to anyone considering booking a holiday through @BlueBayTravel or @SecretEscapesUS - DON’T!!! Apparently downgrading your room and then not even wanting to offer you the difference back is totally acceptable... plus their communication is shocking!
@BlueBayTravel@absutty @SecretEscapesUS We would appreciate if you would stop saying ‘upgrade’ - we have been given a room half the size with no pool as there was an overbooking of the better rooms. This is not an upgrade!
@BlueBayTravel @SecretEscapesUS Appreciate the sentiment, but the team have made very clear that they dont want to help me - angry customers arent much fun... that said, you have been very responsive on social media actually so thanks for that.
@BlueBayTravel @SecretEscapesUS Just a note, i didnt get an upgrade... i got a #downgrade to a room half the size with no pool and i got a little money back, but no actual compensation or goodwill gesture.
@BlueBayTravel @SecretEscapesUS Your definition of high standard appears to be very different to my definition. As i said to Lisa from the very beginning, downgrading a room to something half the size and then expecting your customer to beg you for money back isn’t good #customerservice. #holidaynightmare
@DeliverooHelp I did get in touch and had a very unpleasent phone call with several of your staff who told me that your new policies only allow them to give £2.50 in compensation which certainly does not compensate for your rude staff, poor service and inability to deliver me food as advertised
@HarveyNicholsCS i have a voucher which was issued 02 march 2017. Just read that your vouchers only last 6 months 😢 i thought it was a year. is there anything you can do to give me another few months to spend it?
@HarveyNichols i have a voucher which was issues 02 march 2017. Just read that your vouchers only last 6 months 😢 i thought it was a year. is there anything you can do to give me another few months to spend it?