Hilda Brucker

Writer. Research junkie. Cat rescuer. Someone who never, ever walks by the color purple in a field somewhere without noticing it.

[Hilda Brucker @HildaBrucker]

Cats will be cats.

[Hilda Brucker @HildaBrucker]

@CareCredit How do I escalate a customer service issue that could not be resolved through normal channels?

[Hilda Brucker @HildaBrucker]

@ATTHelp DM SENT!

[Hilda Brucker @HildaBrucker]

@ATTHelp How can I reach fiber internet tech support in the US? Your overseas call center keeps giving me bad info. HELP.

[Hilda Brucker @HildaBrucker]

@mymediaalexa The free trial worked perfectly. But now that I have put money into the paid version, I can't play more than 5 songs in a playlist before it just stops playing.

[Hilda Brucker @HildaBrucker]

@JoAnn_Stores You have no customer service phone number, so I emailed on 12/17. Ten days later, I have not received a response. Please let me know how I can get in touch with a customer service rep.

[Hilda Brucker @HildaBrucker]

@MrJoshPerry @cb0321 We should all do all those things. 💔

[Hilda Brucker @HildaBrucker]

That thing where the very young AC service guy tells you the capacitor isn't working, so you interrupt him to ask, "The Flux Capacitor?" and then have to explain the joke.

[Hilda Brucker @HildaBrucker]

Political ad says inflation is Warnock's fault; he has single-handedly made Georgians' lives "almost impossible to afford." You've got to be kitten me. I'm okay with @SenatorWarnock. I think it's all these rescue cats that have made my life unaffordable. 😻 #CatLady

[Hilda Brucker @HildaBrucker]

@PNCBank_Help What’s up with the mobile app? I haven’t been able to log in all morning; it just times out.

[Hilda Brucker @HildaBrucker]

@TruistNews You don’t seem to understand that this is not one customer with big problems, it is thousands of them. You had 2 years to plan this transition. Shame on you. You have system-wide failures and 90-minute hold times. Someone should investigate you.

[Hilda Brucker @HildaBrucker]

@TruistNews What about customer service, responsiveness, and accountability for 2022? Your customers from the Suntrust takeover are suffering at your hands, because you didn't plan a smooth transition. FIX THIS AND DO BETTER.

[Hilda Brucker @HildaBrucker]

@TruistNews Wow, all that revenue and yet you failed to plan a smooth Suntrust takeover/transition. Your new customers, who did not choose you, are suffering from your incompetence. Hold times of 60-70 minutes to fix a problem you caused? UNACCEPTABLE.

[Hilda Brucker @HildaBrucker]

@TruistNews So nice you're proud of this, @TruistNews, but you should be ASHAMED of your Suntrust takeover transition. Your new customers, who did not choose you, are plagued with troubles because you failed to plan well. FIX THIS and DO BETTER.

[Hilda Brucker @HildaBrucker]

@TruistNews Your customers from the Suntrust takeover just want the new year to be filled with accountability, stellar customer service, and competence. Yet our debit cards don't work, we cannot reach you via phone or chat, and you continue to disappoint. DO BETTER.

[Hilda Brucker @HildaBrucker]

@TruistNews @FortuneMagazine You know who doesn't admire you? Your new customers from the Suntrust takeover. We did not choose you, nor are we used to this terrible customer non-service. Our debit cards don't work. We cannot reach you via phone/chat. DO BETTER.

[Hilda Brucker @HildaBrucker]

@TruistNews @SolveMIT @TRUISTNEWS Please stop patting yourself on the back and get to work on the botched Suntrust takeover. Your new customers did not choose you, and we are not used to this level of non-customer service. Our debit cards don't work. We cannot reach you via phone/chat. DO BETTER.

[Hilda Brucker @HildaBrucker]

@TruistNews Instead of tweeting about baseball, can you PLEASE get your sh*t together with this Suntrust takeover? We are seriously unhappy and unable to use our debit cards, reach customer service, etc. DO BETTER.

[Hilda Brucker @HildaBrucker]

@TruistNews How to piss off new customers you just acquired in the Suntrust takeover: Keep them on hold for 60 mins while you say over & over, "We appreciate your patience." Factcheck: I HAVE NO PATIENCE FOR THIS. JUST STFU BECAUSE THE MUSIC IS ANNOYING ENOUGH.

[Hilda Brucker @HildaBrucker]

@TruistNews When my Nat'l Bank of Commerce accounts became Suntrust, it was a smooth transition. Now you've taken over Suntrust and it is nothing but trouble & inconvenience. 60 minutes on hold for both phone & chat. Debit cards declined. DO BETTER. #TruistSucks