Hillary Childs

Cheese, chocolate and squirty cream; I sit in an office dreaming of sunny beaches and beautiful scenery, getting pinker by the day.

[Hillary Childs @hillarychilds]

13 @MCRofficial songs drawn by @MaryDuke
@gerardway can you guess them?

[Hillary Childs @hillarychilds]

@virginmedia I asked to log a complaint a week ago but it didn't happen. Worst service ever and I've been locked into a contract I was mis sold

[Hillary Childs @hillarychilds]

@virginmedia I tried calling and she hung up on me after I requested to speak to a manager..

[Hillary Childs @hillarychilds]

@virginmedia They were meant 2 call me back after listening to the phonecall where I was promised the credit and not told about costs. They haven't.

[Hillary Childs @hillarychilds]

@virginmedia you just charged me £90 today after giving me a new lower contract and 'crediting' my account. WTAF?????

[Hillary Childs @hillarychilds]

@virginmedia Already complained. Still out of pocket. Still leaving.

[Hillary Childs @hillarychilds]

@virginmedia A refund for the extra money you took would be a good start.

[Hillary Childs @hillarychilds]

@virginmedia Um, my service works fine, it's your customer service that needs fixing. I've cancelled my account though. #hellosky

[Hillary Childs @hillarychilds]

@virginmedia Been with you nearly 10 years and you won't refund the extra money you took from me. Need to work on your retention team. I've cancelled

[Hillary Childs @hillarychilds]

Well done @virginmedia. Terrible service and great way to lose a customer. #seeya

[Hillary Childs @hillarychilds]

https://t.co/kBF13JhhUZ via @youtubejjjuj

[Hillary Childs @hillarychilds]

@Wickes They are already calling me Mon, apparently. Seems only the social media team work past 5.30.

[Hillary Childs @hillarychilds]

@Wickes You've meant to call all week, now you can't sort it as it's the w/end..rubbish cust service and sorry we chose you to 'fit' our kitchen..

[Hillary Childs @hillarychilds]

Thanks @Wickes for leaving us without a kitchen due to your mistakes. At least we don't have a 1 yr old child at home....oh

[Hillary Childs @hillarychilds]

@virginmedia of course you are, that's why we are leaving.

[Hillary Childs @hillarychilds]

@virginmedia £15. Doesn't really cover 2 weeks of no service, nor compensation for inconvenience, nor covering having to use mobile data

[Hillary Childs @hillarychilds]

@virginmedia I did call, I didn't get 1/2 a months bill back, nor compensation for having to use my mobile allowance

[Hillary Childs @hillarychilds]

@virginmedia it's an area issue that was 'fixed' last week. No tv services, no internet and now an xtra phone bill. Surely u should pay it?

[Hillary Childs @hillarychilds]

Thanks @virginmedia no internet for nearly 2 weeks means I've no phone data, but this isn't your fault...

[Kevin Fielder @kevin_fielder]

@virginmedia Broadband still not working, and catch up TV not working either. 13 days now. Why does your website still report no issue?