The users who complain about the flaws in your product may seem annoying, but they are on the whole probably your most valuable users. They complain because they care, and I doubt a startup could ever get really big without users who care a lot about the product.
Last time when I flew with @qatarairways, I had to choose between First Class, which is only available on the A380, and Starlink, which isn’t. I hope they make Starlink available on the A380 too.