Tom

🗺 Tourist of the World 🛎 Passionate Hospitality Professional

[Tom @holatgr]

@fiestarewards Hola @fiestarewards que pena volverlos a molestar pero necesito su ayuda con otro tema. Les envié los detalles vía mensaje directo.

[Tom @holatgr]

Hola @fiestarewards, soy cliente Platinum y me negaron toallas extra en la habitación. Nunca me había pasado antes. ¿Ayuda?

[Tom @holatgr]

@fiestarewards Si, se los mando por mensaje.

[Tom @holatgr]

Literally the best flight of my life @JapanAirVirtual

[Tom @holatgr]

Today after boarding flight @united UA1412 the dispatcher came onboard the plane to thank the passengers for making boarding seamless. These small gestures make brand loyalty transcend. #ILoveUnited

[Tom @holatgr]

Frustrated with @united’s chat service after being transferred multiple times, providing personal details repeatedly. Huge service quality gap between phone and chat.

[Tom @holatgr]

@monkeylearn I'm trying to create an account to understand if your software is what we need to analyze NPS data but can't find any information on how to create an account

[Tom @holatgr]

I sometimes wonder if @united chat agents speak English

[Tom @holatgr]

@lorikaycan @AmericanAir @FAANews @FAASafetyBrief @USDOT @Transport_gc This is typical of @AmericanAir - and it’s gone from bad to worse. Lately getting people to apply for their credit cards is more of a priority than any safety related duties.

[Tom @holatgr]

I had lost my hope in domestic First Class until this flight... UA1100, our FA even put a bowtie on and started the service saying "the show is about to start" @united #fashionista

[Tom @holatgr]

Every time I give @AlaskaAir another try, their system is just so frustrating and their chat support is not willing to help.

[Tom @holatgr]

Wow @Marriott this is a new level of hospitality!

[Tom @holatgr]

- @united your FA Paola on UA4186 today was outstanding. She’s the true definition of the Friendly Skies.

[Tom @holatgr]

@thepointspro @AmericanExpress Wish @AmericanExpress would at least acknowledge the message 🤷🏻‍♂️ @thepointspro

[Tom @holatgr]

. @AmericanExpress it’s ironic that EWR airport is full of ads promoting the platinum card “don’t live life without it” yet there’s no centurion lounge 🤨

[Tom @holatgr]

. @united I’m definitely switching my airline preferences from AA to you guys. Love the friendly skies service, the customer promise and environmental initiatives. The one thing I’d say is letting me down is airplane cleanliness - this is the B787 that operated UA3023 07/23

[Tom @holatgr]

@Delta no reply? Wonderful customer service!

[Tom @holatgr]

. @Delta you guys cancel my flight, rebooking me for the next day. Allegedly due to weather issues, on a previous flight operated by the same aircraft. Poor scheduling and terrible customer service. Will never fly delta by choice again.

[Tom @holatgr]

@WellsFargo don’t really understand the point of scheduling appointments using your app if I end up waiting when I arrive to the branch.

[Tom @holatgr]

@AmericanAir @AmericanAir not sure where your chat center is located but they're unable to help me, is someone from the US available to help via twitter DM?

[Tom @holatgr]

. @AmericanAir Im trying to understand the logic. Inbound is delayed expected to land at 19:13 outbound is still showing on time expected to take off 19:15 - is the plane going to board all passengers in 2 mins!?