@hollymilner Best way to deal with these people are to tell them you are getting trading standards involved
It’s exactly what I threatened them to for them to look into my missing parcel over Christmas
They are the worst for their CS and genetic responses that seem to differ all the time 🤦🏻♀️
It’s not being resolved though - I’m just being asked to wait for your courier to respond! What is your SLA WITH #myhermes ? How much time do you give them? #distancesellingregs give you 30 days to deliver my item - we are way past that
@hollymilner We are so sorry to hear about this, Holly. I can see this is currently being discussed via private messenger now - please do not worry, we will have this resolved as soon as possible for you. Thank you.💗 -Paige x
@lookfantastic placed an order on 27/11 still not had it delivered. Raised this at the start of December, jumped through your hoops. What will it take to receive my order?
@hollymilner@lookfantastic OMG. Ordered on 28th Nov and still haven't received my package. I have emailed them multiple times and all they keep saying is apologies and let us know if we need help with anything else. @lookfantastic We need a solid response y'all.
@LookfantasticCS Ordered 27/11. Chased 6/12. Chased 22/12. Chased 4/1 filled out non delivery form. Still waiting for your carrier #myhermes to get back to you yet I’m out of pocket?? Can’t reorder or buy elsewhere as your policy is to resend goods. This is not acceptable.
@hollymilner We're sorry to hear the trouble that has been caused with your order, Holly. Please send over a DM with your order details and we'll be in touch💗-Eva x
@hollymilner We're sorry to hear the trouble that has been caused with your order, Holly. Please send over a DM with your order details and we'll be in touch💗-Eva x