HomeServe UK

We’re here for all your heating needs - from new boilers to repairs, or even insurance. We do that.
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[HomeServe UK @HomeServeUK]

Refer a friend and share the cover love.

Introduce your friends to HomeServe emergency home cover and receive a £25 https://t.co/WrzcMIs1WX Gift Card.

Head to https://t.co/rhJyuuW7sE to find out more. T&C’s apply

[HomeServe UK @HomeServeUK]

@Kito72Kt @ofgem I can see your email has been received and will respond shortly to it - Alex

[HomeServe UK @HomeServeUK]

@Kito72Kt @ofgem We can assure you that every comment we receive is read and responded to individually by a member of our team-Amy

[HomeServe UK @HomeServeUK]

@Kito72Kt @ofgem We'd like to clarify that, from a comments alone, we are unable to view your account details or the specific circumstances of your case. This is why we're asking you to contact us directly, so we can access the relevant information and fully review what's happened- Amy

[HomeServe UK @HomeServeUK]

@Kito72Kt @ofgem We're sorry to read about the concerns you've raised. The safety of our customers is extremely important to us, and we take feedback of this nature seriously. We'd like the opportunity to look into this further, Please contact us at [email protected]

[HomeServe UK @HomeServeUK]

@PeterSu79741296 Hi Peter

Please DM us the policy holders full address and name so we can look into this further - Alex

[HomeServe UK @HomeServeUK]

Refer a friend and share the cover love.

Introduce your friends to HomeServe emergency home cover and receive a £25 https://t.co/WrzcMIs1WX Gift Card.

Head to https://t.co/rhJyuuW7sE to find out more. T&C’s apply

[HomeServe UK @HomeServeUK]

@jameswheeler25 Good evening James, we're here to help, please DM us or email us your details to [email protected] so we can look into this for you. ^ AB

[HomeServe UK @HomeServeUK]

@cgoodman25 I can appreciate your frustration, however if you do wish to discuss this further with us our email is [email protected] - Alex

[HomeServe UK @HomeServeUK]

@cgoodman25 Hi Chris

Having been advised to proceed with a service costing £800, only to be told on the day that it was not required, would understandably be frustrating. Please DM us your full address or email us at [email protected] and we can get this looked into further.

[HomeServe UK @HomeServeUK]

@koliver77 I am sorry to read of the delays that has happened with your claim journey, please DM us your full name and address so we can look into this matter or email us at [email protected] - Alex

[HomeServe UK @HomeServeUK]

@Alice9129134226 Hi Alice, we're sorry to hear about this. If you could please take a moment to email us at [email protected] with further details, we'll be happy to take a look into this. Thanks ^AP

[HomeServe UK @HomeServeUK]

@SamanthaTif6 Hi Samantha,
Thank you for reaching out to us, we are sorry to hear you have not been able to contact us, both our chat and phone services are avaliable. Please DM us or email [email protected] and we will be happy to assist- Amy

[HomeServe UK @HomeServeUK]

@craigd1406 Hi Craig, we are sorry to hear you have not heard back from us. We would be happy to assist, you can call us on 0330 0247 999 or if you prefer please email us on [email protected] with your details and query-Amy

[HomeServe UK @HomeServeUK]

@Gary_Soars Hi Gary, we're sorry to read about your experience and appreciate the inconvenience caused by the changing visits while your plumbing issue remains unresolved. We can certainly check your appointment, please email [email protected] with your details or DM us-Amy

[HomeServe UK @HomeServeUK]

@Bunnyduckmag We're sorry that your previous contact with us did not meet expectations. We'd like another opportunity to review what's happened to see if we can support further. We have also followed you on X, which should hopefully allow you to DM us, or please feel free to email-Amy

[HomeServe UK @HomeServeUK]

@Bunnyduckmag Hi, We just wanted to clarify that our direct messages are open. If you're seeing a restriction, this is due to changes made by X, where some users may be limited from messaging accounts depending on their account settings and verification status. -Amy

[HomeServe UK @HomeServeUK]

@Bunnyduckmag Hi, thank you for getting back to us. Our DM's are open, so I'm sorry if this option does not appear for you. Otherwise, please feel free to email [email protected] with your details, thank you-Amy

[HomeServe UK @HomeServeUK]

@Bunnyduckmag Hi, we're sorry to read that your experience did not meet expectations. Providing clear and effective support is important to us, and we'd like to understand what happened. Please contact us with your details via DM so we can look into your concerns further- Amy

[HomeServe UK @HomeServeUK]

@Phil_Sandford @andybarber654 @HotpointUK @HotpointSupport Good afternoon Phil. We're sorry to hear this. If there is anything we can help you with, please DM us or reach out to us at [email protected]. 

Ashley
Here To Help Team