HostGator

Your favorite blue gator. Helping your small biz get on the net. Support: @hgsupport

[HostGator @HostGator]

@SirCharlesCary @NewfoldDigital Hello Sir Charles. We've received your DM and have responded to you. We'll gladly continue working with you from there.

[HostGator @HostGator]

@CzarRj @WamanyaPious Of course! Here's a link to our contact page where you can reach chat, or reach our support team by phone:

https://t.co/qTNXropBYN

[HostGator @HostGator]

@CzarRj @WamanyaPious Hey, there! We're not currently experiencing any issues with our chat support system. If you're having trouble, feel free to send us a DM and we'll do our best to get you connected!

[HostGator @HostGator]

@SirCharlesCary @NewfoldDigital Hi Charles, we hear you. You can review our refund policy under Article 13 of our Terms of Service at https://t.co/8ZVWlv32TT. If you feel your case qualifies based on the guidelines provided, please send us a DM and we will be happy to look into it further.

[HostGator @HostGator]

@PeterVadala Hi Peter, we would be happy to take a look into this for you. Please send us a DM with your account details so we can get started.

[HostGator @HostGator]

@PeterVadala Hey, Peter! We'd be happy to take a look and get the site back in ship shape. Please send us a DM and we'll gladly assist you from there!

[HostGator @HostGator]

@dadeze We have responded to your DM and are happy to continue the conversation there.

[HostGator @HostGator]

@darthguero @HGSupport Have you tried our frontline phone support? If you haven't, please try to do so as they are the best to assist when it comes to this kind of issue.

[HostGator @HostGator]

@darthguero @HGSupport Hey Nes! We understand the frustration not getting the correct User ID of the account.

Please contact our phone support #1-866-96GATOR(42867) is available 7am-12am ET 7 days a week.
You can also reach out to our chat support at https://t.co/MEftWFqlba. They are available 24/7.

[HostGator @HostGator]

@KarenLakeman We got your DM and replied just now. We are happy to review your experience, we just need to know a bit more information.

[HostGator @HostGator]

@zalottojp @kennychez Hello Juan! We've fixed most of our servers with the new cPanel update, but some may still require direct action from our engineers. Please send us a DM with your domain name or any relevant ticket ID. We'll take a look at what you've got and help you from there!

[HostGator @HostGator]

@HGSupport @Gabbybooks82 Hey Emmanuel. We received your DM and we're happy to look into whatever issue you're experiencing and review your recent support interactions. However, we must first validate you for the account in DMs and not on a public comment thread. Thank you.

[HostGator @HostGator]

@juanluis_JLP We have been consistently bringing servers affected by the April 28th cPanel patch issue online. We have not had any new issues affecting servers while fixing those sites.

[HostGator @HostGator]

@juanluis_JLP We haven't had reports of wide-spread outages. If you can send us a DM with email address you used to sign up, we can help look into this.

https://t.co/bKzMXHVjWg

[HostGator @HostGator]

@abdullah_alelmi Hi Abdullah, let's take a look at that email issue. Can you send us a DM with the email address affected? We look forward to helping you.

https://t.co/bKzMXHVjWg

[HostGator @HostGator]

@kishorksukumar @HGSupport We get that you want to be in the driver's seat for your account, and we appreciate you updating us in the DM conversation. We are happy to continue the conversation there.

[HostGator @HostGator]

@NeumieAwards Hi, we will be happy to take a look into this. Can you send us a DM with details and any open cases you have?

[HostGator @HostGator]

@DrHassanChamas If you have received a charge that is not reflected in your account, we want to know so we can fix that. Please send us a DM so we can start the process.

https://t.co/bKzMXHVjWg

[HostGator @HostGator]

@DrHassanChamas This is hardly the experience we want our clients to have. Can you give us a chance to address your concerns? DM us with what is going on so we can see how we can help.

https://t.co/bKzMXHVjWg

[HostGator @HostGator]

@cnpc1247 I hear your concern about your VPS. The recent cPanel incident on April 28th has had us turn off several VPS's while we make sure that everything is patched correctly, and it is our top priority to bring everyone affected back online as quickly as possible.