HostGator Support

The official Support Twitter account of a leading provider of web hosting, reseller hosting, VPS hosting, and dedicated servers.

[HostGator Support @HGSupport]

@DanMicovic Hey Daniel! We are aware of an issue affecting some of our users. Our team is actively working on it and it seems they may be close to resolution. Can you send us a DM with your domain name? I'd be happy to check and see if you're among those affected.

[HostGator Support @HGSupport]

@DMexicanBoy Hi, we would be happy to look into this. Can you send us a DM with details and any open tickets?

[HostGator Support @HGSupport]

@osvaldocreation Hi! We can help you look into this. Please send us a DM so we can request the necessary information, verify your account, and point you in the right direction.

[HostGator Support @HGSupport]

@plish @HostGator Hi Michael, we understand how frustrating this must be, especially after trying to cancel your service. Please send us a DM with your account details so we can review what happened with the cancellation and refund and help get this looked into.

[HostGator Support @HGSupport]

@OaklandMovies We have replied to your DM. Please continue to respond in the DM to keep communication in one place.

[HostGator Support @HGSupport]

@HADESNYC @yourwebcoders We were able to load https://t.co/0mRx3U1tnk with the 'HEARTBREAK' JACKET. You might try clearing your browser cache and see if the issue persists.

[HostGator Support @HGSupport]

@yourwebcoders @HostGator Malware is a tricky problem and we work to make sure that it is contained as quickly as possible. Since you have provided the case numbers (we don't advise putting them in public), we can check on them for you. Let's put the rest of this conversation in the DMs for your privacy.

[HostGator Support @HGSupport]

@SunitHapani We received your DM and have provided your next steps in that conversation. Thanks for reaching out!

[HostGator Support @HGSupport]

@joshhumble Thanks for sharing your experience with the website installer. If you’re still having difficulties with your WP install or the blank site freezing, contact HG Support by chat or phone. We’re here to help!
phone support #1-866-96GATOR(42867)
chat support https://t.co/1YnRfkrWyE

[HostGator Support @HGSupport]

@lfreddavila @HostGator @HostGatorES Hi, we are aware of an ongoing issue affecting some customers. Our teams are actively working on it. Since you are in Mexico, please also reach out to HostGator Mexico directly at https://t.co/lpqfwRjYJQ for localized support. We appreciate your patience.

[HostGator Support @HGSupport]

@engertendy2 Received and responded. Thank you, Engertendy.

[HostGator Support @HGSupport]

@alanilagan Hi, we are aware of the situation and our team has already resolved the issue. We understand how frustrating it can be not to receive timely updates and we appreciate your patience. Please DM us if you are still experiencing any issues and we will be happy to assist.

[HostGator Support @HGSupport]

@awebsmith254 @HostGator Thanks for bringing this to our attention. We haven't received any widespread reports of this issue so far, but we'll check with our team.

In the meantime, please contact our 24/7 Support team via Live Chat or Phone at https://t.co/eoLWXOOFVY so they can assist you further.

[HostGator Support @HGSupport]

@HADESNYC We understand how concerning it can be when your website is down. Our 24/7 Support team can investigate the issue and help get your site back online.

Please reach out via Live Chat or Phone at https://t.co/eoLWXOOFVY so we can assist you right away.

[HostGator Support @HGSupport]

@juhca @HostGator @TitanEmail Hi there! Our teams would love to help you if you are having any issues with your email. They can be contacted on our support page here.
https://t.co/eoLWXOOFVY

[HostGator Support @HGSupport]

@TrueSignalMedia We have our services working and ready for you. If you have a question about next steps, our support team is waiting for you at https://t.co/PcwAgZPOYz

[HostGator Support @HGSupport]

@brucekaskubar All excellent questions! We would be happy to match you with a product expert who can give you the details you're looking for. Send us a DM so we can get your contact info to connect you with them.

https://t.co/xNkZ8STMjW

[HostGator Support @HGSupport]

@txtanks We get how upsetting this is, especially with sites down and no clear follow up. If you’re impacted right now, please DM your primary domain and latest ticket or case ID (no passwords). We’ll review what’s happening and your support history and share next steps.