HostGator Support

The official Support Twitter account of a leading provider of web hosting, reseller hosting, VPS hosting, and dedicated servers.

[HostGator Support @HGSupport]

@txtanks We get how upsetting this is, especially with sites down and no clear follow up. If you’re impacted right now, please DM your primary domain and latest ticket or case ID (no passwords). We’ll review what’s happening and your support history and share next steps.

[HostGator Support @HGSupport]

@ZennieAbraham62 We know you rely on getting the best deal for your $$. On a high tier plan, i.e. VPS, clients get root control of their server. We can help with some of the sysadmin aspects, but for custom configs and coding we always suggest having a dedicated dev who can fix individual errors.

[HostGator Support @HGSupport]

@LukeGropius We understand how frustrating it can be not to access your WHM panel, especially with DNS issues involved. Have you already reached out to our support team for assistance? If you have a case number, please feel free to DM it to us so we can help look into this further.

[HostGator Support @HGSupport]

@PeterVadala Glad to hear support is working with you to address the issue. If we can be of further assistance, send us a DM with the details.

[HostGator Support @HGSupport]

@ZennieAbraham62 @NewfoldDigital Thank you for the DM. I'll take a closer look to see what happened there.

[HostGator Support @HGSupport]

@ZennieAbraham62 @NewfoldDigital We saw your other post. To keep communication in one place, we will continue to respond to your original post.

[HostGator Support @HGSupport]

@ZennieAbraham62 @NewfoldDigital We want to provide peace of mind. Please send us a DM with more information about the interaction. I'd like to see how I can help.

[HostGator Support @HGSupport]

@PeterVadala @HostGator @NewfoldDigital Hey there, thank you for reaching out. We were able to load the website, but if there is still an issue, please send us a DM. We'd like to help.

[HostGator Support @HGSupport]

@Nesphalim @darthguero @HostGator If you are still experiencing an issue accessing the account, send us a DM with account-identifying info. I'd like to take a closer look.

[HostGator Support @HGSupport]

@HostGator @darthguero We have seen your other posts and are assisting in the DM.

[HostGator Support @HGSupport]

@Nesphalim @darthguero @HostGator Hi Kimberly, we saw your other post. Please send us a DM with account-identifying info, and we will look into your billing concerns.

[HostGator Support @HGSupport]

@HostGator @a2611058 @Porkbun Thank you for sharing your experience after nearly twenty years with us. We want to make sure this is addressed quickly. Please send us a DM with your account information so we can review the charges and assist you further.

[HostGator Support @HGSupport]

@ZennieAbraham62 These are serious accusations and we want to look into them. Let's keep your account information private and move this conversation to the DMs.

https://t.co/xNkZ8STMjW

[HostGator Support @HGSupport]

@KarenLakeman That's never our goal, and we would like a chance to correct it. If you are still experiencing issues, feel free to send us a DM with what is going on.

https://t.co/xNkZ8STMjW

[HostGator Support @HGSupport]

@Gabbybooks82 @HostGator As we've stated previously, in order to take any action on the account, including refunds, we must first validate you for the account. However, we cannot validate you on a public comment thread. Please send us a DM and from there we will gladly assist you.

[HostGator Support @HGSupport]

@Gabbybooks82 @HostGator We received your DM. Please reply to the DM so that we may continue to assist and to keep communication in one place.

[HostGator Support @HGSupport]

@Gabbybooks82 @HostGator We greatly appreciate you providing this information. However, we ask that you follow up with us in DMs as we may need to discuss account sensitive information. And to do so, we need to validate you for the account. We look forward to hearing from you.

[HostGator Support @HGSupport]

@Gabbybooks82 @HostGator We responded to your other post and ask to keep communication one place to better assist.

[HostGator Support @HGSupport]

@Gabbybooks82 @HostGator To assist you further and address the issue related to your account, we need to verify your account ownership. Please send us a direct message so we can send you a token and move forward with assisting you.

[HostGator Support @HGSupport]

@Gabbybooks82 @HostGator We understand the seriousness of this situation and want to support you promptly. Please respond to us in the DM so we can provide a verification token and share more information to help resolve this.

[HostGator Support @HGSupport]

@Gabbybooks82 We responded to your other post, and we replied to your DM yesterday, and we want to make sure you received our message. Please check your messages, and feel free to reach out again if you need any further assistance.