hostnine

Safe, Secure, and Reliable Hosting

[hostnine @hostnine]

Looking for customer service or support? Please visit our website directly as this social media channel is no longer being monitored: https://t.co/9rzTXqNh5A

[hostnine @hostnine]

@Scholty That sounds rough send us a DM with the ticket ID and we can take a look.

[hostnine @hostnine]

@matthk We located the DM you sent to us and have replied to it.

[hostnine @hostnine]

@matthk Hello! If you have an active support ticket you can reply via through your email, or login to your Client Area go to the ticket section, and click your ticket number to reply. Regrettably you cannot send email directly. Could you send us a DM of your ticket ID? Happy to help.

[hostnine @hostnine]

@sazzadhossain Hello, We unfortunately do not have support for Letsencrypt SSL at this time. We do apologize.

[hostnine @hostnine]

@montrealdesign Hello Bobby, Thank you very much for sending us the Ticket ID. We will be glad to work to get this escalated and reviewed for you. If you have any further difficulty with this Ticket, please feel welcome to send us a DM/direct message.

[hostnine @hostnine]

@DucktoesCalgary We promise we're here to help! Try using the "new customer" option in the chat and let the agent know what happened. They can get you connected!

[hostnine @hostnine]

@ProphecyHub Hey Sam, you can reach our chat support by navigating to https://t.co/MyrK60VCge and using your login credentials. If you don't remember them the "New Customer" tab will also connect you to our agents who can find your account.

[hostnine @hostnine]

@jitendrajain The url will be account specific for your server. If you want to send us a DM/direct message with your email or domain name associated with your hosting package, we'll be happy to get you the url.

[hostnine @hostnine]

@lordofseo We only offer a free SSL on our Enterprise shared hosting package. https://t.co/zw0NoEsu8C

[hostnine @hostnine]

@lordofseo Hi, can you clarify your request or send us a dm of what you are needing. The server hostname would not normally have an SSL.

[hostnine @hostnine]

@NeuClix We do not offer free SSLs for our hosting. We are happy to assist you in installing an SSL certificate that you provide, though.
- Mel

[hostnine @hostnine]

@StormJewel Hi @StormJewel, I am so so sorry to hear that. Can you send us a DM so we can start looking in to this? We definitely want to help!

[hostnine @hostnine]

@JohnyMoz Hi John, we are sorry to hear if you're experiencing an issue with your site and/or server, we would like to help. Could you send us a DM with your ticket ID number and domain name so we can get some attention on it and have someone to check it out for you?

[hostnine @hostnine]

@zeno001 Hi Alan,
If you have had trouble connecting to live support, please click the "new customer" tab on this link: https://t.co/7eTtsYERuG This will get you to the next available agent as quickly as possible.

[hostnine @hostnine]

@lordofseo It seems you are asking about the autorenewal of Let's Encrypt SSL Certs. We currently do not offer that. If you do have an SSL from them though that you need installed, our support team can take care of that for you.

[hostnine @hostnine]

@lordofseo If you have an SSL certificate that is not expired, you are welcome to use it on your server. Contact Live Chat Support they can create a ticket for you to have the SSL certificate installed if you need assistance.