Hostroyale

Your Royal Hosting partner!

[Hostroyale @hostroyale]

@skocherhan @IndianCERT Please contact reportabuse [@] https://t.co/dSoqXTDZEH for this.

[Hostroyale @hostroyale]

@dukeo Hello @dukeo , can you please send us the logs at abuse [@] https://t.co/bYOcgufyWX ? We will get this handled promptly.

[Hostroyale @hostroyale]

@KarlAustin HI @KarlAustin, can you drop us an email at abuse[@]hostroyale[.]com. It must be a rogue customer who must have signed up with one of our customers.

[Hostroyale @hostroyale]

@Jaguar_Network But your support team is not updating tickets and not providing any updates.

Pleasd atleast stop postinf unrealistic updates that everything is up here.

[Hostroyale @hostroyale]

@Jaguar_Network [https://t.co/JyVWcRauUY #611761] AutoReply: HOSTROYALE - JHO000AO50 - SUPPORT - - Incident declaration - Service Down

Still down and no updates.

[Hostroyale @hostroyale]

@Jaguar_Network [https://t.co/JyVWcRauUY #611761] AutoReply: HOSTROYALE - JHO000AO50 - SUPPORT - - Incident declaration - Service Down

Still down and no response.

[Hostroyale @hostroyale]

@Jaguar_Network [https://t.co/JyVWcRauUY #611761] AutoReply: HOSTROYALE - JHO000AO50 - SUPPORT - - Incident declaration - Service Down

Still down and no reply on ticket and no answer to calls.

[Hostroyale @hostroyale]

@Jaguar_Network All our services are still down, tickets are not being replied to, I dont understand why you are putting out fake updates every once in a while instead of focusing on getting us online.

[Hostroyale @hostroyale]

@Jaguar_Network @nvieirapt I know you are trying, but the updates are not helpful, the given phone is not reachable and your support tickets are not being answered.

We are in the 18th hour now, do you understand that we might not have any active customers there anymore due to this?

[Hostroyale @hostroyale]

@nvieirapt @Jaguar_Network But you will need to be accompanied by somebody from jaguar network, and all their guys are committed to assist and to not answer tickets or phone calls.

[Hostroyale @hostroyale]

@Jaguar_Network Can you please also ask your Support team why the number goes to Voice to Text and then they hang the call.

[Hostroyale @hostroyale]

@Jaguar_Network 17H+, still down, your published phone does not work and nobody replies to tickets.

[Hostroyale @hostroyale]

@Jaguar_Network Your phones are still not reachable, can you please take a look at:
[https://t.co/JyVWcR9X5q #611761] AutoReply: HOSTROYALE - JHO000AO50 - SUPPORT - - Incident declaration - Service Down

[Hostroyale @hostroyale]

@Jaguar_Network How will you keep us informed? You do not pick up calls, no reply to emails, support portal does not work?

How will you contact us?

[Hostroyale @hostroyale]

@Jaguar_Network Why dont you get your support portals online first?

How will international customers communicate with your team?

[Hostroyale @hostroyale]

@Jaguar_Network How to get in touch with them if your extranet url does not work and nobody is picking up calls? Is this information meant to be a joke by faking your availability for support?

[Hostroyale @hostroyale]

@Jaguar_Network Your support portal is still down and our equipment is also down, also nobody is picking up your phones!

[Hostroyale @hostroyale]

@balkanssec Can you please this to [email protected]?

Thanks!

[Hostroyale @hostroyale]

@balkanssec We are checking this, can you please send us the logs at [email protected]

[Hostroyale @hostroyale]

@greggpress Apologies for missing this, yes, that IP belongs to one of our POPs