@virginmedia@EGX@virginmedia contact me ASAP- one of your agents has very disingenuously put us into a contract when all we asked for was information about what was on offer - the she hung up on us - think I may need to move to Sky?
@MartinSLewis@Ed_Miliband My smart meter (@eon) has been broken for years! I gave up and send monthly readings but now the actual meter has died! I don't have the strength to fight them at the moment
@virginmedia extremely disappointed with your misselling- absoulte deliberate misrepresentation of the products - fortunately you do have one person at your call centre who said they sorted it but no email to confirm our contact hasn't been changed.
@virginmedia You don't get my point - we spoke to the team last night and they haven't actioned the cancellation. This is beyond ridiculous- are you trying to take us over the 14 day cancellation period?
@virginmedia You have not cancelled. Under the consumer rights act we are within a 14 day cancellation period. Please cancel upgrade under contract reference 02-060212317-0 date of contract 11/04/2023. Please confirm cancellation of upgrade by tweet and email to [email protected]
@virginmedia He was mis-sold. Was told the upgrade would cost ยฃ109 per month. Said no to O2card. Actual upgrade would have been ยฃ131 per month
He called last night to cancel upgrade - please confirm you have cancelled and reverted to our current package